The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
×Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
- Need Suggestions on Service Desk Customizations
Need Suggestions on Service Desk Customizations
HI Team,
Could you please help/suggest resolutions for below questions:
1. Is any possibility is there to add new attachments in Resolved tickets. (Resolved status, if no comments added by reporter then it will be closed after 2 days)
2. Replies to a closed ticket do not automatically create a new ticket. If its not possible then if the reporter answered after 5 working days to a close ticket, that the reporter get an automatic generated notification from JIRA stating You cant reopen the ticket, please raise new ticket for the same.
3. Is it possible to make fields mandatory in JIRA service desk? If we have updated the field behavior as mandatory its working fine from JIRA Web form but but affecting emails by email handler.
4. Reporter are getting unwanted/multiple notifications for single actions.
Note: We are using "Email This Issue for JIRA " plugin
0 answers
Comments for this post are closed
Community moderators have prevented the ability to post new answers.