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Can customers tag their team members

Deleted user August 4, 2021

Can customers tag their team members in the Free Plan?

 

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 4, 2021

Hello @[deleted],

Welcome to the Atlassian Community!

When it comes to mentioning, currently, this feature is not supported in the customer portal. With this said, customers can’t mention other customers or even agents in the comments.

There is a feature request suggesting the implementation of this ability:

Please, click on vote and also watch to receive updates from our product teams.

For now, if they need that someone receives a notification about the ticket, they can use the “+ Share” button in the request, so their teammates will be added as request participants.

Kind regards,
Angélica

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CLOUD
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Product Admin
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