Community resources
Community resources
Community resources
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Jira Service Management
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Good morning all have this issue. An user reported that he cannot share with another customer an issue. When i accessed to customers AND the organization where thecustomeres where a...
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...othing changed in two days (no update, no status change, etc) and send me an email letting me know it didn't change for two days. I did add a rule to email me when this JQL is true: project = "My P...
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...ariables in the comment box itself. Is this true? One option would be to modify the templates for each notification. But it may be that depending on the comment being sent we want to i...
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I didn't get any free trail license for Jira service desk(version 4.9.0) . I hope , you help to me for solving this problem. thank you.
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Prezados Atuo como Adm em dois sites Premium Jira Software Nuvem, que integram projetos equipes, em um deles já possuo um email padrão de entrada configurado e do tipo default. Já no outro, uma bas...
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I have setup a Jira service desk and emails that have CC with users registered in the project (or not) are not being added to the "Request Participant" tab...they have to be manually added. ...
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Hi When an external comment or notification is sent to a client from the Service Desk it sends from the .atlassian.net address. I'm trying to change this so when a client receives an email/notificat...
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Good afternoon, we have a problem with spam in JSM. We receive a lot of email requests from the same domain, but with different emails, for example test1@rest.com, test2@rest.com, test3@rest.com, tes...
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I have an automation rule that checks if the person reporting the issue is in a certain group and if so it should add two watchers. This rule fails every time with internal errors. Additionally it ad...
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Hi there! How do you think, is it possible to change the list of assignable users for one project? For example, one list is available in one status, and another in another? Thanks a lot!
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Hi, It´s possible to Import Insight plug-in schema database into ITSM Premium Insight database? We´re affected at indville Insight is now part of Jira Service Management! ...
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Hi Community, using JSM (Cloud) I am looking for a way to query "major incidents" (like defined in the new JSM offering) and on the page https://confluence.atlassian.com/servicemanagementserver/work...
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Hi all, long time researcher first time question asker. Is there a limit on the number of custom issue types a single project may contain? While JSM comes with the default issue types of In...
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$ docker pull atlassian/jira-servicemanagement:8.13.0 Error response from daemon: manifest for atlassian/jira-servicemanagement:8.13.0 not found: manifest unknown: manifest unknown I'm trying...
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Not sure if I can share the whole details here as this is company specific. But to give you an idea. Here is the screenshot of the original request raised by user from customer portal. ...
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Hello, I'm setting up user portal and Service Desk queues to handle reported issues and requests. I'm using Extension for Jira Service Desk to get access to Dynamic Forms that allows quick and ...
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I am trying to set an automation from a team managed project. I have a field that I am editing that is a drop down. The selection of a department name and then in the edit of this department name it ...
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Hello, We are currently looking at using Bitbucket but I don't see any references to it being able to integrate with Jira Service Management. I do see that it integrates with Jira Software.
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So I noticed the other day this new panel for similar requests in my JSM tickets. It may have been there for a while but it is the first time I noticed it. I was playing with it a bit and found limit...
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Been asked to create an issue in another project when the value of a custom field (drop down) is defined with a particular value. I know I can use post functions in the Workflows. Not sure how to eva...
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The customer has logged a ticket via email to the service desk, but the request is not showing when they log into the portal. 1) I have added the customer as a participant within the t...
743 views 6 0 Deleted user June 15, 2021 -
Hi When I go to customize our Help Centre page there only seems to an announcements tab on the right but no Customize tab?.. do I need to add the Customize somehow?.. Thanks! &n...
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Olá, bom dia! Desde quinta feira da semana passada, estamos tendo problemas nas avaliações de satisfação ao encerrar um ticket. Os usuários não estão recebendo o pedido de avaliação apesa...
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Our servicedesk registers issues from incoming emails. Customer accounts are autoregistered. Some people never returns, or leaves the company their email is from. Some incoming mail is spam an...
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Hi, Is there any chance to disable a participant from a ticket without removing his email? The goal is to be able to send notifications up to admin decision by enabling and disabling the participan...
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