Show Formatting Bar for fields

[Houcem Eddine Ben Kraiem]

Hello,

When creating a ticket on JSM portal  is the user able to customize his fields using the smart formatting bar. exactly like the comments?

These are text customized fields on JSM.

[Lisa Grau · Accepted solution]

Hi Houcem,

the user is not able to customize the description when first submitting the ticket. When adding a comment, the user can customize it just as expected.