Jira Service Management

We recently discovered that our customer email channel had an OAuth 2.0 error that prevented emails from being processed. It just needed re-authorization to resolve, but upon further investigation, w...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi, I'm currently trying to compare the number of days between two custom-field and a hardcoded number of days. The two custom fields are "Leaving date" and "Coming back date". By using the smart v...

• cloud
• jira-service-management
• jira-service-management-cloud

Is there anywhere I can go for a comprehensive list of Project level permissions?  I need a list of these permissions that are not Global permissions and do not impact global settings. Any help...

• insight
• jira-service-management
• jira-service-management-server
• jira-software
• server

Hi We have client set up with a number of users  The client would like the following ability 1. User A submits a ticket 2. We work on ticket and submit a response 3. User A notifies or assi...

• cloud
• jira-service-management
• jira-service-management-cloud

点击项目设置，然后点击电子邮件请求进去提示没有适合电子邮件通道的请求类型。还有通道那的电子邮件怎么启用？

• cloud
• jira-service-management
• jira-service-management-cloud

En Jira service management en el Proyecto en la sección del panel izquierdo en CONOCIMIENTO -> Informes -> personalizados cómo se puede filtrar por los agentes designados al proyecto. Como por...

• cloud
• dashboard
• filter
• jira-service-management
• jira-service-management-cloud
• +3 more tags...

Hi there We are trying to implement  JSM workflow at the moment, but stuck on how to implement automation from a Service request to an Existing Board What we have so far : JSM Project A&nbs...

• cloud
• jira
• jira-service-management
• workflow

Hi Insight shows 0 Object Count for all schemas  But there are objects in the database Re indexing insight takes 58 seconds and nothing changes after that. How do I fix this?

• database
• insight
• jira-service-management
• jira-service-management-server
• server

Hi! I am trying to set up very simple automation. We're getting mail to support mailbox with alias from the product: product.support@company.com   Ticket is being created, Request participan...

• automation
• cloud
• email
• jira-service-desk
• jira-service-management
• +1 more tag...

Hi all, we would like our customers to select a "parent" issue which we link to their new request. Currently, we do this via a simple text input field. However, even with validation users could ent...

• cloud
• jira-service-management
• jira-service-management-cloud

How can I link Service Desk and JIRA Software project such that the tickets being deployed in Service Desk can be grouped in JIRA Software project Release functionality?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   I have users in a multi user pircker which is an array list. I want to remove them from group "jira-software" . How to achieve same? I don't want to pre define the list of users as user ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• scriptrunner

Hi, I want to return a result which is like, number of issues that were assigned to a group eg. 'xyz' on creation this is ok, but the latter part of this is, then this 'xyz' group routed those ticke...

• jira-service-management
• jira-service-management-server
• server

Hi all I am new to JSM and struggling with reporting. How do I create reports\filters\dashboard that allows me to report on monthly stats without having to go into each report per month and update ...

• cloud
• jira-service-management
• jira-service-management-cloud

How to search for issues not created in the last 90 days.   In other words, how do I search for issues older than 90 days to see which ones are aged tasks.    

• cloud
• jira-service-management
• jira-service-management-cloud

It is possible to disable e.g. Czech Language in JIRA Cloud - on a global level? We want to push our employees to use Jira in the English language only.   Thanks

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• language

...bsp;{            "SD_PUBLIC_COMMENT": true,            "value": { &n...

• cloud
• jira-service-management
• jira-service-management-cloud

Estimados En mi ambiente de JSM Cloud, tengo un grupo de agentes y si uno ellos debe aprobar una "solictud de servicio con aprobación" funciona muy bien, pero la necesidad es que el aprobador sea un...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, We have a request from one client to increase the file size of the project. I'm worried about the impact for other projects, could you please tell us the consequences.  

• cloud
• jira-service-management
• jira-service-management-cloud

Hi    Is it possible for customers to @ colleagues in public comments on service desk   For example could I comment "Looks good...can you test please @Bob@bob.com? Or ...

• cloud
• jira-service-management
• jira-service-management-cloud

I am working on an automation that would automatically send an email to a certain user when a certain issue field condition is respected. However, I am only abble to include one value. I would like t...

• cloud
• jira-service-management
• jira-service-management-cloud

We have a need to have permanent message display that informs the users about a knowledge based document they can review as new hires. Right now it is in the announcements banner, but this is not a g...

• cloud
• jira-service-management
• jira-service-management-cloud

I have created projects in Jira Service Desk (Cloud) based on the different departments within our company. I have a Project called Quality that lists (or should list) all of the different forms for ...

• cloud
• jira-service-management
• jira-service-management-cloud

I have 2 different projects.   I need to share the customers, instead add one by one.   Thank you

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, we have poor functioning in one of our projects. Although we receive an email from a specific address in our mail account, this email is not converted into a ticket in Jira. Can you pls help ...

• cloud
• jira-service-management
• jira-service-management-cloud