Configuring Request type to assign to a specific project

[Matt Sardi]

Good Morning, 

I wanted to verify that this capability exists. 

What I'm trying to do is adjust the configuration of a Request type so that if someone opens a specific request type, it gets assigned to a different project.  Can someone please provide me with the correct documentation to make this change? 

Thanks so much!

[Nic Brough -Adaptavist-]

It cannot work this way.

A request is part of a portal.  A portal belongs to a single project (a 1:1 relationshio).  So any request you raise in a portal has to belong to that portal, which, in turn, means the issue behind the request must belong to the project that provides the portal.

[Matt Sardi]

Is it easy enough to create a self service portal for the project in question and then just copy of the request type to that portal? 

[Nic Brough -Adaptavist-]

Yes, then you'll need to get your people to use the new portal if they wish to raise that type of request.

[Ravi Sagar _Sparxsys_]

Hi @Matt Sardi 

Within a specific portal the request types are mapped to an issue type of a single project in Jira. In JSM you can however create multiple projects and each of them will get a separate portal. All portals are listed under help centre.

I hope it helps.

Ravi

[Matt Sardi]

Thank you for confirming.  I suspected that this was likely the case.  So, if I understand correctly, it sounds like what I need to do is create another instance of an issue type (service request, for example) and then configure that instance to generate the respective tasks/workflow that I require?