Not able to view customer profiles

[Fabio Müller]

Hello,

I have not been able to select customers for quite some time now.

If I click on "View Profile" in Customers I always get the following message:

(Translation: You have encountered a user that does not exist. Go back and search for an other user)

Or this one:

(Translation: It seems your connection has been lost...)

Do you have any idea how to fix this problem?

Thank you.

[Jack Brickey]

Currently JSM does not support customer profiles. Profiles are only provided to licensed users. 

[Fabio Müller]

Thank you!

[Dirk Ronsmans]

Hi @Fabio Müller ,

The fact that a customer's profile is not found is actually normal. (the way they handle it is just not that great).

A customer (portal only customer) doesn't exist as a user (only as a customer) in Jira and thus doesn't have a profile to view.

[Fabio Müller]

Alright, thank you for the quick reply!