Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
We are slowly transitioning our user base to JIRA to open their own tickets. However, we have some who reach out to their known contact at the company. When our Tier 1 responds, the email goes...
-
Since we do not have a dedicated helpdesk person, we are looking to auto-assign tickets that users create. I understand one can use rules, but with a limit of 20 rules (I understand) and nearly...
-
I was trying out the Automated Release Notes app, the aim here is to send the notes to confluence. I was asked to add a JSD username and password. And I don't know how to set up or get the credential...
-
We are considering purchasing Service management. I have not found a Jira person I can discuss my requirements and questions with. If anybody has a way I can get in contact with someone (...
-
Whenever I select Project settings -> Widget and try to save the widget I get an error - "Unable to install the widget. Please try again in a little while." Can someone help me?
-
This is the problem On jira service management server Normal case : customer create a ticket from the portal or email (incident, service request, etc...) and he is directly notified by email fo...
-
I am wondering if it is possible to have an integration between a SharePoint site and the Jira Service Management knowledge base in Confluence for my project. My goal is the following: when a user is...
-
Hello community, Is it possible to customize the template of the doc file that is exported in Jira SM? I would like to select the fields and put my company image. thankful
-
looking for some advice, docs, videos, etc. on how to set up automatic ticket rotations that would allows us to remove members from the rotation when they are out of office utilizing either native JS...
-
How to edit a field that is not editable on the UI
-
I have a team who wants to anonymize the developer's identity when that developer makes comments on JSM tickets. We've already taken the user info out of all the email templates that are sent...
535 views 2 0 Deleted user July 8, 2021 -
Is there a way to give a user permissions to create and share dashboards for a single project?
-
Hello, Is it possible to add a variable in the Public comment added notification that when the link in the notification is clicked, it routes directly to the comment in the ticket tha...
-
Can I stop "Issue updated" emails from being sent when the issue was updated by a certain user? (API
In JSM we have some custom fields that are auto populated by webhooks based on some info our agents put in the ticket For example: Organization (JSM Default) Field 1 (Custom field) Field 2...
-
Hello, I need to deactivate the automatic reply mail filter so that all emails generate tickets and do not go out in a rejected state. How can I solve it? I have tried adding mail handlers but it do...
-
Hello everyone, We have a problema heve. We need to deactivate a few user's access to certain products. For example: User 1 has access to Confluence and Service Desk, but User 1 didn't access...
-
In our JSD project - we are seeing duplicated tickets and showing that they are being created by a user in JIRA. The history is completely blank and the user is not actually creating the ticket. It a...
-
I have upgraded Jira Service Desk/Jira Service Management from v.3.12.0 to v.4.13.7 and completed re-indexing in a sandbox environment. Everything looks fine except the 'Users and Roles' section unde...
-
Users trying to enter a ticket on our instance are getting the following. I don't remember ever seeing an option to enable a captcha in the request type. Could someone please assist in this matt...
-
Our Field Service Team just started using Jira Service Management and we would like to be able to assign sub-tasks, if needed, to the other teams within our organization that are using Jira Software....
-
How can I remove a user access without loosing tickets and deactivate their licence accounts to reduce licence costs
-
Hello everybody, My query is if you can customize the URL of the customer, for example, that instead of "https://<site-name>.atlassian.net/servicedesk/customer/portal/1" appears "https://<s...
-
Hi Team, Could you please share the script details and where i should write the code in order to map issue fields with other ITSM (Servicenow) . using REST API. Fields are Sta...
-
I need to raise a Sev 1 incident for JIRA Service Management in my organisation. Can you help urgently, hundreds of people are unable to work.
-
Hi Atlassian team, we're evaluating the Jira Service Management since last week and we're already using Atlassian products since several years. Today we've tried to setup a workflow with approval w...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |