Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hello Atlassian Community, With email notifications that Jira sends out, one is able to see how an issue type transitions from one workflow status to another if one is an issue participant. However...
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Hello Community, I have a "schema A" in Insight, where objects of a certain object type are linked to services from the "Services" schema. I want to display certain attributes of these objects from ...
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Hi, We need to set email visibility to "Anyone" for all existing users (and new) in a project. It can be done individually by going to https://id.atlassian.com/manage-profile/profile-and-visibi...
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Why is Atlassian forcing me to login to read a question in community?
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I would like to better categorize some issues by improving on the second level in the cascade. As mentioned in other posts, I see that it is not easy to Require the child to be completed on cre...
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I've created several Insight Object Custom Fields and am using them in smart values in emails that are sent via Jira Automation. Easy enough. The issue I have is that the custom fields are stored wi...
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I would like to know if it's possible to display different issuelink type on the queues * depending on the project. (i.e hide clone for a specific project and restrict issuetypes could be nice) *&nb...
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I created a new issue type "Email" and set up the mail handler. When a customers report an issue via email, it'll create a ticket using the "Email" issue type. Since reporters have accounts and they ...
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Does a watcher on JSM project needs to be license with JSM, or just Jira Software?
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We currently have an on-prem Intranet server that I am in the process of moving everything on it to Confluence and Jira. On our intranet site, there are quite a few forms that I will be recrea...
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Good day. To start off with, I'm familiar with being a user of Jira and Confluence, but I'm very green when it comes to doing any admin work with Atlassian. With that said, I have an account and have...
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We have set our JSD to have customers in the same organization to be able to view submitted tickets. There are over 100 tickets but the view only shows 20. Is there a way to increase this view, or ca...
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Hi Everyone - I have a few questions about licensing 1) For Service Management - we have about 40 agents and three hundred users that will create support tickets. Do we need to li...
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Hello, I have the same issue as reported in this case, however I was not able to resolve it myself. https://community.atlassian.com/t5/Jira-Service-Management/Service-Desk-satisfaction-form...
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The documentation says "Administrators can change user passwords directly in Jira when using the internal directory. A password cannot be changed if users are managed from an LDAP server or Crowd ins...
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I have reports that rely on the Label and Component fields. Those fields don't always get populated and I have to update the ticket with the relevant information, which causes an email to be sent eve...
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We need a way where external customers can book or reserve time slots for phone support. Is there a way to get this done directly in Jira/Jira Desk/Confluence? Would be good if a user can choose a ...
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Hi Community, I am setting up a assets service management platform for my company using the IT management template. Is there a way to add all the products my employees can choose from...
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Hi, I want to have emails for all new tickets coming from queue or a notification. Is it possible
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Is there a way to open the JSD portal to everyone without having to log in or create an account? Could only find instructions for the cloud version. But there are features which are not available in...
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Is it possible to stop email notifications going to a specific service desk team member(s) unless they are assigned to the issue?
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Hello, How I can set automatically an insight custom field on a ticket based on the Reporter of the ticket. Manually is working by configuring the Insight custom field as described below: When...
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We get emails come through to our service desk with social media links in email signatures. These get stored in the ticket as: <fullsize image> <4 lines of link text> ...... x6 ...
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...low there are the "Change Types" like Standar, Normal and Emergency, so I undestand that the Emergency type should use the transition "Emergenlcy Override", it is true? Thanks a lot
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Hi, Is it possible to link and use OpsGenie with a custom services schema we create in Insight rather than the default read-only services schema it uses? As we cannot add attributes to the se...
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Atlassian Community Events
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |