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Jira Service Management
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I have upgraded Jira Service Desk/Jira Service Management from v.3.12.0 to v.4.13.7 and completed re-indexing in a sandbox environment. Everything looks fine except the 'Users and Roles' section unde...
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Users trying to enter a ticket on our instance are getting the following. I don't remember ever seeing an option to enable a captcha in the request type. Could someone please assist in this matt...
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Our Field Service Team just started using Jira Service Management and we would like to be able to assign sub-tasks, if needed, to the other teams within our organization that are using Jira Software....
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How can I remove a user access without loosing tickets and deactivate their licence accounts to reduce licence costs
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Hello everybody, My query is if you can customize the URL of the customer, for example, that instead of "https://<site-name>.atlassian.net/servicedesk/customer/portal/1" appears "https://<s...
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Hi Team, Could you please share the script details and where i should write the code in order to map issue fields with other ITSM (Servicenow) . using REST API. Fields are Sta...
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I need to raise a Sev 1 incident for JIRA Service Management in my organisation. Can you help urgently, hundreds of people are unable to work.
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Hi Atlassian team, we're evaluating the Jira Service Management since last week and we're already using Atlassian products since several years. Today we've tried to setup a workflow with approval w...
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I'm trying an automation that automatically closes issues if it's in a certain state (open) and hasn't been updated for a certain number of days (14d). When I run the automation, I get an er...
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I chose the free trial plan but still it's showing me standard plan and a warning with expiration time need to change this back to basic free jira plan
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Since few days, I can't access to my customer access parameters in my service desk project. And the customer portal is on error with a 403 Forbidden. Someone can help me ?
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Am I right in thinking that this can only be done once you are on a paid version. Same as setting permissions / restrictions. Thanks
481 views 7 0 Deleted user July 8, 2021 -
Hi, I am using Jira Service Desk 4.13.3 and I am experiencing some weird results and would appreciate some assistance. The following two endpoints do not yield the same results based on per...
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Hi I am not suggesting the answer but I am posting my problem in service desk project. I see wrong reporter after I created a request to our service team. Here is the background information. I crea...
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Hi, after we closed the submit ticket, all of the history have been disappeared, may I know where can we look back the history of all closed ticket? (after click done, all ticket cannot be found)
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I'm trying to add any new field to our resolution transition screens that are already associated with our existing workflows in place. I was using all the default workflow and screens before and thi...
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I am working on an automation for a Jira Service Desk project called ISSM that we are using for Vendor compliance management via "Service Request" tickets. At the beginning of every month, I would li...
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What are the official Jira Service Desk for the following below: Change Incident Problem Service Request Thank you! Sabrina
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Hello , We have added the attachment through the jira normal view(without customer portal) and the attachment is not visible in customer poral. When i added the attachment through t...
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Hello, My company uses Testrail for Jira Software projects. In a previous Atlassian Community post, I found a suggestion for each project to be selected manually. I prefer to create a script for Tes...
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So we are in the process of migrating to Jira, but I can't figure out how to make a field required within the ticket. What I would like to do is when a user resolves a ticket they must input a resolu...
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HI, I want to generate user access report for Jira and confluence. Could you please suggest me how to get those?
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how to implement length check on custom field in JIRA Cloud
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After attempting to add a customer to a project, we get the following error message: Successfully added 0 customers. The following customers could not be added: a*****@o****.com ...
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Hello, We have a web page created with WordPress in which we want to embed the JIRA access, so that when they access with the JIRA username and password, it will redirect them to a specific section ...
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