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Jira Service Management
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Hi, Hi could login onto our cloud product https://xaxistech.atlassian.net. Does anybody know here the cloud site admin for Xaxis Canada? Thanks. regards, Raul
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Dear all, i am not able to see the close button in the customer portal to get back to the project settings. Thank you for your help
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Good morning, I would like to know if it is possible to create a calculated field that shows the range of hours for the ticket start time and the resolution time. For example, between 0 to 10 minutes...
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Can you please show me how to make space between sentences? The image is an example from a tool and I want that the user receives such an answer on his email, with such spaces between sentences ...
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Hi, as part of our quality management system we need to do software validations when our core softwares are updated. However, I was not sure how I can get to know if the JIRA Service Management Clou...
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I have seen this issue this support community before, but not with a solution. I collect a lot of data from the issue request form for an onboarding flow. Some of the fields are checkboxes and I wan...
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Hi all , I am trying to find out who resolved the tickets on one of my queue and will need some help on this
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Hello, I want to create an automatic incident or an automatic mail from incoming webhook but y do not how to manage the aditional information. When I add some info to the POST body the webhook can't...
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Hello, I have an email responder configured so that issues can be created via email. Part of our configuration is that only customers can submit emails. This appears to work as I can check the ...
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Hola, quiero sacar un informe de las incidencias resueltas vs las incidencias en curso. Pero detecte algo raro ya que si creo una serie de Creados y filtro los resueltos no es el mismo numero que si ...
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Hi - I've been looking and looking but unfortunately I have not had any luck finding an answer to this. I would like to set up some automation to trigger alerts sent to me via slack using the...
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Dear Team, Please advise how to assign JSM ticket to a user (developer) who does not take licensed seat in JSM? Service desk agent has to assign the ticket to developer for follow up, who h...
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I am working in Jira Service Management and I created an automation that clones my ticket when it's created into a project in Jira Software. I would like to create an new automation that transition t...
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How I can relate a Jira Project with Jira Service Mngmt without create another project in Jira S Mnt
Hi everyone, I have some projects in Jira, where I'm tracking some software development projects. Recently we acquired Jira service management, and we want, if there's any possibility, link a...
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Hi, So whole story. I builded a automation rule, that will transtition issue from Canceled status to Waiting for Support status if the customer put comment, like: "No, no, please don't cancel my re...
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I have created a new ITSM project and I want to customize the customer service portal that my users access to submit tickets. Specifically, I would like to edit the categories such as common requests...
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I'm creating a workflow that will request approval for a new change management request type. Since I don't have an org structure in our instance when a user creates a new request the user has to popu...
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I'm not new to JIRA but am new to workflows. I want to design a workflow where a customer submits a request, then three teams pick up the project to work on their portion of the project. When all tea...
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With a Customer Service Desk. anonymous customers are able to submit requests without logging into Jira. But is it possible to allow anonymouse customers view any ticket in the Service desk project w...
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I have a question that I am hoping someone will be able to help me with. We are in the process of moving from a team-managed service desk to a company-managed service desk for better control of workf...
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Can a customer change the priority of ticket after it has been created?
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I'm having problems with the Resource Planning. Some of the tasks I plan for my team are disappearing what has caused a lot of trouble. Choosing the option Resource Plan, I pick an user, plan a ...
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I have an account I use with the company I work with. Now I have a client that has its own Jira Bord. I want to have access, but Jira doesn't let me as I am signed up with another company already. I ...
397 views 1 0 Deleted user July 22, 2021 -
Hello is there someone who already use css in jira service desk ? if yes, where did you insert the css file ?
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Recently i added 2 new Custumer to our Service Desk Portal. I got a notification message today. They are listed as "Service Desk Customer" under users and they are listed as "agent". So we have...
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