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Jira Service Management
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We are currently running Jira, Confluence and Jira Servicemanagement all on the same server. We are aware of the changes that have been made regarding Jira Data Center and are planning ou...
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I was part of the project to setup our department's JSM projects. For some reason my user name is now apart of every action that takes place. For example, comments and customer emails hav...
608 views 3 0 Deleted user May 7, 2021 -
Hello, For the majority of support tickets I receive, I need to create additional development tickets (hd/sw) which I link back to the support ticket and can easily display those links in the queue....
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Hello all, We are still setting up JSM Cloud for our company, while using it to support our internal customers (IT users). We're using a dashboard that looks pretty good to me, but I'm missing one t...
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Hi I have configured custom email notifications via automation. I am having trouble trimming names of graphic files when there are more than 1. My case works only if there is 1 attachment at a time...
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Yesterday I added Service Levels in some of our Request Types to try to restrict certain agents from editing request types that do not fall in their area of expertise. Very shortly afterwards, ...
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I am building a service request project and would like the workflow to automatically assign to direct supervisors for initial approval, then once they approve it goes to Operations for approval befor...
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When creating a new service management project the customer notifications with sample text and layout are created. We always have to change because we use another text and layout, which is equa...
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...ontract end date,Account Manager,Warranty,Total time ,00022016,,,Wayne Enterprises,Standard,Active,04/02/2021,04/02/2022,Mike,false,3600 ,00052015,,,Initech,Total,Active,20/09/2020,20/09/2021,Charly,true,1...
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Hi community. I want a validate a couple of insight fields on create transition in Jira Service Management Cloud. I use Scriptrunner and JMWE plugins When i test the code inside the val...
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Hi, I'd like to automatize the configuration of permissions of Insight Objecttype with java or REST api. Is that supported and has anyone an idea how I can do that? Many thanks!
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Hot to pull custom field data in summary field
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We have a custom field which is a multi select dropdown. I want to report on all the tickets that have got more than one value in that field Can anyone please assist in a JQL script for it please
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When I click on a project to view it, the page doesn't appear to load completely. We're a 2-person organization. The other user created the Atlassian account and is able to view projects fine. When...
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Couldnt send request. The default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turnes off.
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We only need "Service Requests" and not Incidents, Problems, or Changes, but I can't find any way to delete these Request Types. Please help!
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I am the Project Lead for an ITSM project. The email sent to customers when the ticket is first updated indicates I have made the status change. This is true for any of my agents who update an i...
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Hi! I'm new to Service Management in Jira, and have just entered my first ticket, which I'd now like to move from the ticket "Queues" to the Changes workflow. Here's a picture of my Ticket Queue...
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Is there some way to easily select a number of service requests in a queue and change the service request type? We are trying to better categorize our requests for our metrics, and have some cl...
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I set up automation when status changes to add a comment. The rule is executed twice and success both times added two comments. Any ideas why this is happening?
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Hello, I am trying to setup a customer as an approver to a change request. So far, every time I have tried, I have gotten some version of "******** doesn't have access to Jira on **********" With o...
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When an item is created for a team member, I'd like to have an email sent to the team member's manager with the details of the ticket. How can I accomplish that? Thank you!
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Hi Community! I am new as an administrator in Jira. I would need your help to know if it is possible to modify the name of a user without suggesting the change. I look forward to your answer Than...
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We are testing Insight with JIRA Service Desk. I have hit a wall, when I am trying to create the object from the JSD Portal . I have seen conflicting information as to how to implem...
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Is there a way or means to provide temporary access to customers, we are looking for a way to add customers to Jira service cloud who are evaluating products but do not have support yet.
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