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Jira Service Management
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Can someone explain the naming convention behind the various different images I can pull from the Docker Hub ? Some are obvious but others are not (to me at least). Also if there ar...
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Hi Guys, So I need to create a new Portal form from a Requirements document which is 4 pages long, obviously I dont want to recreate all 4 pages is there a way to embed the Requirements document in ...
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...omment from the non quoted email body Default Cloud Mail Server Bulk: ignore CC Assignee: true CC Watchers: false Create Users: false Notify Users: f...
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Hi all, I am trying to make a script that assigns Customers to an organization upon Issue Creation with Scriptrunner. I have used the "Add user to organization" method documented here: https://...
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Hi i am trying to add approver request and send email for rejected to reporter . Need some help here
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Hi all, Is it possible for my Jira Service Management (Cloud) to integrate with Okta so the jira-servicedesk-users, the guys who work the JIRA tickets, can use Okta for SSO? Thanks,...
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the transition was in Waiting for approval. we have 2 approver. we want to move on the transition even there is 1 to approved the request. where can i adjust it? is in automation or in the workflo...
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Is there the possibility to add service desk user (in the portal) only with reading rights? As far as I can see it's just possible to add customers to an organization but there is no seperate ...
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Hi everybody, my colleagues asked me that they want the system to show a badge (or something similar) near every ticket in their queue with an unread reply from the customer or when there's a ne...
389 views 1 0 Deleted user August 13, 2021 -
Hi community, I am still learning the ins and outs of JIRA and I'm currently trying to set up a customer portal for our customers. We have two distinct service desk projects; one fo...
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Since Jira does not allow sub-tasks to have customer request types, as a workaround to having the customer see comments being made on the sub-tasks, is it possible to copy comments from sub-tasks to ...
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My company is currently using JIRA Service Desk, and there are customizations with radial buttons for the selection of Employee, Contractor, Third Party. I'd attach a screenshot, but my laptop is thw...
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"Request Type" in ("Request Flyer/Brochure (SL)", "Request Video (SL)", "Request Web Content/Graphics (SL)", "Request Social Media Support (SL)", "Request Logo/Graphic (SL)", "Request Marketing Email...
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Automation question: when a new ticket is created in Project A, can we automatically have it create the same ticket in Project B using automation?
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Hello Community, Does anyone have any experience adding the 'Create another' function to Service Desk or similar? The business process is users need to submit multiple requests that are identical e...
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looking for a 'best practice' for approving service requests. Is it advised to create an opsgenie service and have the responding team set as the approvers in the workflow or to just use a grou...
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can i duplicate a component in an automation rule
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I may be starting an assignment at a client that is using JIRA Service Desk. I do not know if they have plans to upgrade to JIRA Service Management. The client wants improvements in its cha...
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Is there a way to link existing boards that our development team use to a Jira Service Management board for customer issues? Or is there a way to create a new Service Management project against exist...
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Hello, I figure out the request type - customer is able to see it in portal but he is not able to receive mail notification. When I try the notification helper its saying that he does not have righ...
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Hi All I have a new project form in JSD. It has a number of custom fields. One of which is members. This is a list of users. I am then applying an automation to the ticket to create an object...
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I have created automation where when a ticket is created from the portal it clones to the Kanban Board but it's only copying the Summary and Description, all the other custom fields are not copied. I...
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Hi everyone! In a phased rollout starting on August 30, 2021, we will turn off Legacy automation for all new Jira Service Management sites. This change is part of our Automation Unification effort ...
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in help center portal, I just want to add one column like Org name, as of now we have Type, Reference, Summary, Statu,s Service project, Requester and I want I we have one more column where we can se...
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I have a project that has a limit on who can create tickets in it or see the project in the Help Center. This is accomplished under Project Settings > Users and Roles > Service Desk Customers. ...
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