Stauts update (Open to In Progress) automatically

[Seethalakshmi Muthuraman]

How to update the status of JIRA service desk tickets from Open to In Progress (automatically)?

[Alex Koxaras -Relational-]

Ηι @Seethalakshmi Muthuraman 

Why you want to do that? Just remove the open status if it's obsolete. But other than that you could do that with Jira automation if it's installed on your instance.  

[Seethalakshmi Muthuraman]

Thanks Alex!

I would like to have a trigger that would update the status of Open tickets to In Progress automatically (in some support projects, the response time need to be quick). 

[Alex Koxaras -Relational-]

Do you have jira automation installed or scriptrunner, or JMWE?

[Alex Koxaras -Relational-]

With jira automation, you can do the following:

[Seethalakshmi Muthuraman]

We dont have JIRA automation. Should it be installed? Is it licensed?

[Alex Koxaras -Relational-]

It is a paid app. But I've asked you about what apps you have a couple of comments previously. Do you have any apps installed?

[Seethalakshmi Muthuraman]

No. We don't have any apps installed except the basic JIRA service desk.

[Alex Koxaras -Relational-]

Then you can't do it with the basic jira functionalities. My best guess would be to search for a free app (if you can't pay) in the marketplace and see if you come up with anything. Try the lite version of Jira Automation. It might do the trick.