Hi Community,
Created an automation to transition a Completed Incident to Work In Progress when a comment is added by the issue reporter. That works happily.
What I've since come across is that if that issue reporter is myself AND the issue is assigned to me, I can't complete it. Automation transitions the issue.
I would have thought with the criteria below (Specifically, Initiator is NOT issue assignee) that the automation wouldn't change status?
Am i doing something incorrect here?
Based on the Match statement it looks ok. Try using the jql condition instead with the currentuser() function.
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