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Jira Service Management
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We are testing Insight with JIRA Service Desk. I have hit a wall, when I am trying to create the object from the JSD Portal . I have seen conflicting information as to how to implem...
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Is there a way or means to provide temporary access to customers, we are looking for a way to add customers to Jira service cloud who are evaluating products but do not have support yet.
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I am trying to copy a field value to one of the attribute of insight object using insight post function, but I am not able to find the required attribute during the search. Is this possible to ...
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Hi, I'm trying to create a ticket when an asset or license is about to expire in my Insight Object Schema. It sounds like Insight Automation has been moved from the Insight page to the Jira Automati...
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Hello, Every time a new customer creates an account, it is stored in root (not an organization) and I would like to assign them to organizations, based on their email address (different domains) Is...
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If I delete a User, what happens to their tickets, boards or filters ?
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Hi, I belong to two projects in Jira Service Management. Unfortunatley I cannot find where to unsubscribe from a project. I do not want my admin to unsubscribe me. I want to do it on my own. I...
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Hello, Is it possible that a request type hidden in the service desk is not visible in the filter when the user access to "My requests"?
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Hi everyone, Does someone know what is the Equivalent trigger of "When linked issue is transitioned" (legacy aoutomation) in the new aoutomation? thankes, Noa
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Hi everyone, Would like to hear your advice about notify an agent when customer replies, I'll describe the use-case: If the agent set the issue type as bug- A linked issue...
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I have set up a business project for my creative team and need to allow email requests is this possible
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I am trying to create a connect or forge app? After installation of the app the user gives api key in the app?I would like to encrypt and store the user input api key in entity properties(https://de...
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Hi, I have a couple of Insight custom field in my issues. While these fields do appear in the search issues screen, when adding them to the dashboard these fields appears to be empty. Search issue ...
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JSD allow user to create issue without filling mandatory cascading field. If first level LOV is filled user able to create the issue even if the field is mandatory. We need both level of casca...
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Hello all, Unfortunately I have not managed to make a phone number in a ticket clickable (like mailto). Can someone please help me and explain how it is possible to make a phone number clickable ...
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Hello! How can we hide a project from the customer portal? We'll send the link for the request form, but the project should not appear in the portal. Our clients use the portal to search for answers...
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Hi, we want to import specific attributes of an insight object from several imports. So lets say for example: Object Type: Test Attributes: Name (Label) ID Description Category Now we...
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Hi everyone, when i move an issue, in some cases the 'map statuses' step is available, and in some cases it's skip on this step ans i cant set the new status. Does somone know why...
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Hi, I need to update the fixed version of a number of issues in a collective way, I think there is a Bulk Change or Bulk Edit functionality under the tools however the only dropdown item I'm able to...
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Hello All, I'm attempting to create an Microsoft SQL 2016 server database for migrating the data from the internal (H2) database. Since I have very limited skills working in MS SQL, I have con...
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Hi, A few of our users have started to report not getting the responses that we are sending out. I have checked the notification settings and nothing has changed. They seem to get the email no...
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Hi, we have automation created for sending emails to create the new ticket in Jira. But we got information that some emails were ignored by Jira and no ticket was created. I checked outgoing emails ...
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We are using Jira Service Management and I need for a few individuals in accounting to be notified when issues transition to a specific status. Is there any way to give them a notification without gi...
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Scenario. For our project, the requirement is that any request coming to a particular group should have fillable pdf form. the assigned member should download the form, fill it and submit to t...
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So, I did not make this change from Waiting for Customer to Waiting for Support. I have checked Automation and all Rules are set with Jira Automation as the Actor - so not Automat...
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |