Jira Request Participants

[Dan Allenby]

Hi All,

I may have missed something simple here, but i have a question around request participants.

Is there a way to make sure that when requests are emailed through to our Service Desk, everyone else as well as the sender are included as request participants?  At the moment, only users who have an account within our Jira are included and anyone who isn't does not get included and are unable to see updates.

Most of our customers are set up on Jira, however we do have an occasional comms from our MD and Directors who need our Service Desk to respond back to clients not set up on Jira, so when they send a email to our Service Desk, only they can receive and see updates.

[Alex Koxaras -Relational- · Accepted solution]

Hi @Dan Allenby 

Please refer to this documentation. And to quote:

Request participants are customers and organizations who can view, comment, and receive notifications about a request. Participants receive the same notifications as the reporter and can turn off notifications at any time. You might add request participants so they can provide more information about a request, or to notify them of a request's progress.

Both agents and customers can add and remove request participants. Who customers can add as participants depends on the project's customer permissions settings.

So you can't add as a request participant someone who is not in an organization.