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Jira Service Management
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Occasionally, some clients sending our support email and did not create in JIRA queue. Is that any reason. Regards, Michael
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Hi community I am trying to set up the automation rule - 'When a customer comments on a closed request reopen the request', to work for anonymous portal users, but the automation keeps failing and...
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Connection is broken and when re-entering credentials we see: H2_PRIOR_KNOWLEDGE cannot be used with HTTPS This is the same day an update was released: Reliability: upgrade third-party HTTP cli...
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Hi, I am trying to handle the case where an existing customer wants to create a ticket via the portal on behalf of another user who is not yet a customer. I am collecting the new user email via a cu...
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I'd like to differentiate bugs that are created via Proforma from other sources (e.g. Jira Ui, API). I'd hope to link one of the Proforma answers to the "components" or "labels",...
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I am trying to add ability to have tickets come in via email. In the docs it says go to project settings and select "Email Request" however I dont see that option - and I am an administrator thank...
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Anyone using the filter for issue scope to narrow down the selection of objects returned in an Insight field using a hidden field on the request form? I have tried both with a single line text field ...
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How to add a text besides a field in portal. ? The purpose would be explaining the selection for the customer
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We have a service desk where users can request product features, but we have no way of exposing service desk issues to anyone outside the members of the team. I was hoping it would be possible...
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I have a little question about the Jira Cloud login page: Our users access the environment through their network logins which come directly from AD Microsoft. To avoid further confusion, we would li...
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For some reason, I have been unable to add/delete a new customer to the existing list of Organizations. Unable to add/delete a new Organization. This has crippled my support portal as there is n...
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Hello, im finding out that its very messy to share attachments with the customer in JSM. I found this suggestion: Allow Attachments to be included as an actual Email Attachment JSDCLOUD-3371&nb...
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Often, Support users need to create tickets on behalf of users. Is there any way to send the user a link to a screen where they could learn how to create the exact same ticket (with field valu...
374 views 1 0 Deleted user December 3, 2021 -
Hello! I wonder if it is possible to revoke access to Confluence for JSM agents? I tried to do this by managing users, but this way access to JSM also disappears. We don't want to use Knowledge Base.
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I want to add issue types mapping under Xray settings in one of our project ..can you please help on it
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Hello, is there an automation or a rule that can be triggered when you open an issue? I would like to set up one that changes the status when you open the issue. Best regards, Katsiaryna
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Hi We Integrated dynatrace problem notification automation as per documentation initially it works after 2 days get an error. Error response HTTP body: {"error":...
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It was working fine till last week, i have outlook calendar configured with tempo timesheets. However suddenly, none of my meetings in outlook are showing up in tempo timesheet and i have to add them...
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Hi, I tried to subscribe the "Standard" program after the trial. But when I put all the charging info, it shows 'denied' message on the last step. I am in Korea now and the credit card doesn...
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I would like to view customer inquiry data by type before 2021 using the Jira service statistics function.
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Just wondering if there is a way we can disable the banner to update incidents on our JSM. We work in education and class device damages as incidents but they do not need to be linked through ...
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I am testing external imports and have run into a problem with referencing object types. I have tested the JSON for external imports without referencing object types, and had no problem. For that I u...
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...sername', password='password', cloud='True' I've been trying to use this URL, but have gotten no results: https://penadefillo.atlassian.net/rest/servicedeskapi/servicedesk/{}/requesttype P...
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Hello .. in our team we have a need and we would like to know if it is possible to do it with Jira .. and how We handle a large volume of incidents with one of our allies, which are reported in a Ji...
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I have tried to access https://api.tempo.io/core/3/account-links/{{issue.Account.id}} but it returns 404 error all the time. Anybody knows sth about it? Thank you!
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