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Jira Service Management
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Hi Community. I have multiple JIRA Service Project from JIRA Service Management. However I have the latest one not creating an issue/request when an email is sent. Checked the...
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Hello, I’m currently modifying notification template and found there is a gap in line spacing – we would like to make it like what is showing in the preview screen, but test email was received with ...
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Hi - Apologies if the question is duplicate I want to update jira issue using API 3 My URL https://Holy.atlassian.net/rest/api/3/issue/53271 My Json "update": { "summary": [ { "set": "t...
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I have recently migrated my email from on-prem Exchange to Office 365. Since the migration, sending an email to the Jira support email no longer creates service tickets on the service project b...
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I have created request types, have fields populated, some hidden, some required to choose, and based on a combination of field options chosen, I have a Project Automation rule to set two fields, one ...
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Hello, Trying to create a new project. Rather than have to attach it to all the screen/task/workflow schemes, Data Center allows you to copy a configuration. Can I not do that in Cloud?
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Hello, We just completed a move from Data Center to Cloud. Is Data Center, we have a field in the list that showed the Isssue Type. That field appears to be gone. Is there not an obvious and e...
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Hi Team, I am currently trying to optimize our jsm as this is our service desk tool for our company (this can be accessed by IT and non IT). However, I need help on how to filter out this spec...
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Hello all, I would like to know if it is possible to filter all the tickets where the transition from "Open" to "In Progress" was made by a specific person. thanks Carlos.
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Hello! I'm using Jira Service Mangement requests to automate employees updating their Insight User data. I'm running into an issue where users may select multiple objects to be assigned to a field i...
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Hi, I need to remove the max 50 pagination from Filter results. How can I accomplish this? Thanks. -Ben
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Hi all, I have assigned a new service desk team member to assign and change the status of incoming support tickets. For some reason, whether he creates the ticket or just receives it through the por...
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I am no longer receiving tickets via the Jira Service Desk. It is as if the tickets have just stopped populating. I have the correct email address across all my platforms, but nothin g is being updat...
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Hello I need to make sure that if a request is send from an email that is added into an organization group to be shared automatically with that organization. In other words I wish t...
299 views 2 0 Deleted user September 20, 2021 -
Step 5 in this article says that I can link my service desk to an existing Confluence space: https://confluence.atlassian.com/servicemanagementserver/set-up-a-knowledge-base-with-confluence-server-10...
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We are evaluating Jira Service Desk and I'm struggling to find out how to assign an incident to a second line support team once investigated by the Service Desk. An example of how we want to w...
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Hello We got a Ticket with a SLA of 2 hours. The ticket was resolved in these 2 hours, but the user forgot to change the status of the ticket. How can we edit the time to first response? Is t...
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Hi, This question has probably been answered before but how can we remove the status from customer portal completely? I know I can modify my own columns but we want the status to be removed complete...
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Hi, I have set up both a portal with contact form and we also have a dedicated email to which the request can be send directly (this email is also connected to JSM. Is it possible to set up ...
420 views 0 0 Deleted user September 20, 2021 -
A customer added to a project should: Be able to address others (@) within and outside the organisation they belong to. Be able to view all the tickets in that project Not be able to see other pro...
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Hello all, I want to start syncing our GPC users with JSM but I want to ensure that users are NOT notified when this is setup - so I can check permissions and then roll out JSM the "right" way - not...
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Hello. When we open up our customer portal, there are 3 different categorys. We are now going to invite customers outside the company and now we want to hide 2 of these categorys for them.&nbs...
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Every now and then users of our JSM instance receive a notification (bottom left of the screen) with the following: "This incident is missing some features. Update the incident to use the responders...
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Dear Community, we are working with one organisation, that is there internally using two different e-mail-domains but belonging to the same organisation. Is there any possibility (eg with an automa...
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Hello, we currently have 5 licenses (paying annual) but now we will need two more licenses so here my question: Is it better to choose the option 6-10 --> annual or rather to select 7 agents and ...
579 views 1 0 Deleted user September 20, 2021
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