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Jira Service Management
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Hello all, I want to start syncing our GPC users with JSM but I want to ensure that users are NOT notified when this is setup - so I can check permissions and then roll out JSM the "right" way - not...
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Hello. When we open up our customer portal, there are 3 different categorys. We are now going to invite customers outside the company and now we want to hide 2 of these categorys for them.&nbs...
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Every now and then users of our JSM instance receive a notification (bottom left of the screen) with the following: "This incident is missing some features. Update the incident to use the responders...
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Dear Community, we are working with one organisation, that is there internally using two different e-mail-domains but belonging to the same organisation. Is there any possibility (eg with an automa...
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Hello, we currently have 5 licenses (paying annual) but now we will need two more licenses so here my question: Is it better to choose the option 6-10 --> annual or rather to select 7 agents and ...
583 views 1 0 Deleted user September 20, 2021 -
Hello there, is there a difference between Outlook Meetings for Jira Cloud and Microsoft 365 for Jira? As I can see the Outlook Meetings is also available in M365 for Jira so basically we dont need...
414 views 2 2 Deleted user September 20, 2021 -
When I trying, it is exist in unavailable action with this note: This operation can only be performed on issues of one issue type. Please choose issues of the same issue type.
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Can we delete or automatically delete the personal data we mention in JIRA tickets after a week or so? Is there any option for that? Thanks, J
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Hello, I have a set of fields that I have marked as 'Hide if Empty'. But if someone on my team wants to add a value to that field, how do they do that? Thanks.
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Hello, I would like to know if there is a way to add a new "table" type field when one customizes the form for customer requests. I ask this because I need a form where the customers can ins...
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I didn't find that option.
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Hi I wrote script that should return all organizations with their users in any Service desk project,but this script return 50 organization in any project: ArrayList<CustomerOrganization> getA...
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Hi. Request Type is not displayed in jira service managment in request queue. https://yadi.sk/i/ApRMkIvd1f5RKA In tasks, the type of incidents is set and displayed. https://yadi.sk/i/_KI4...
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Hi, Community! Is there any plan to develop the option to schedule user comments? I have not found a ticket for this improvement. Cheers!
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We have a screen that is associated with a status transition. This screen asks for a comment, which is added to the comments of the issue. See following screenshot for the screen: 99% o...
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I got an email that says my subscription was canceled. This is a free account but it wants me to add a credit card. Is this a glitch or do I actually need to add a CC# for a free account that I creat...
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Hi There, I'm trying to set up an automation rule on the following conditions. 1. When ticket status is changed from "Work In Progress" to "Waiting for client response" immediately an...
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When an agent replies to an email and adds an attachment, the attachment is not visible in customer's email.
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I need to add an additional field that is tied to a fix version. Is it possible to add a custom field to the "Create Version" form
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Hi...When I migrated to JSM, I created a custom field to capture the old ticket reference from our old ticketing system. This is a single line text field called SLRef. When I now export data, I face...
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-Added 4 users with "Administrator" Role to a Company Managed Project. -This is a business project. -None of the users are able to access the project nor receive a link to log into the project. &n...
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I've searched through the discussion forums and there are several discussions on this question, however no workable solutions above link mentioned using an app, however as there is a monthly...
2,489 views 4 0 Deleted user September 17, 2021 -
Hi, when I receive a new issue or service request, I am not receiving a notification about it. So, I have to check my panel constantly, in order to find if there is something new posted. What I need ...
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Hi Team, We try to import the jira server backup.zip to cloud at the time showing entites.xml file doesn't exist . can you have me to resolve the issue
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Any reason someone who is "reporting" issues shows as inactive? Is there a way to re-activate them? Charlie
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| July 11, 2025 4:42 AM PDT |