Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

No Longer Receiving Tickets Via Service Desk

Petal Natram
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 20, 2021

I am no longer receiving tickets via the Jira Service Desk. It is as if the tickets have just stopped populating. I have the correct email address across all my platforms, but nothin g is being updated. 

1 answer

0 votes
Jack Brickey
Community Champion
September 20, 2021

How are you creating issues? Are you using the create button, email or portal? Have you tried the various methods to see if any of them create tickets? Do you have more than one project that you could test with?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events