Hide categorys from customers.

[Niklas Nilsson]

Hello. 

When we open up our customer portal, there are 3 different categorys. We are now going to invite customers outside the company and now we want to hide 2 of these categorys for them. 

I managed to hide them in the customer portal but they are also hidden from the agents. Its there any way to only hide them from customers and not the agents?  

Best of regards. 

[Alex Koxaras -Relational- · Accepted solution]

Hi @Niklas Nilsson,

I don't think there is a way to do that. Request types belong to a portal and since you/we hide them from the portal (which is meant to be for the customers) they are simply not available to the agents. However, agents do have the possibility to create these request types, via the CREATE button.