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Jira Service Management
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We have tried on (Windows 10 , 11) chrome and Firefox but the icons don't show, screenshot attached. please assist. But it works in Mac and mobile browsers . Thanks, Sakthi
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после отправки письма на почту не создаются тикеты в jira со вчерашнего дня не приходят автоответы при обработке заявок на почту
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Hi, I want to create multiple automations for my service desk so whenever someone asks about creating a certain thing JIRA will automatically respond to the ticket. I've managed to set one automati...
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Hi Team, We have a scenario that we want to implement, when an SLA is breached then we want a filed to be visible and it should be compulsory to add value in the field. And if the SLA is not...
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We purchased the Jira Service Management Premium version, and I am the Site Admin role, but I cannot update my Full Name. It shows that 'Full Name is set by your admin'.
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I made Jira service management project and want to add 'enter' at Request form help and instructions on request type. for now, I only can write one line request form help and i...
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Hi all :) I'm having difficulties with our SLA settings. The SLA should only be applied to issuetype = Support. I have specifically set anything that does not = Support to have no target set...
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So I want to set up automation from JSM request. I would be using a select list (cascading) and based on the last value. Then use that value to equal a Jira Group in Administration Users & Groups...
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Hi team, Is there any ways that I can check if a jIRA form is using Proforma from service desk API? Thanks
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We want to create a request type in service desk to have user facing com.atlassian.servicedesk:sd-request-participants custom field. How can we create it ? Thanks
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We have a new Class for Updating various fields when the Issues Organization value is changed. Took some time, but now working a treat when we need to correct / change the organization. We now...
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Hi, My team is building a report based on some fields in Jira, We are having troubles with an specific field that was created, this field count the time a ticket remains open but only in cer...
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Sometimes I try to change the reporter email in a ticket created by a forwarded email by staff. The public user's email is there but I can't change the reporter email. It says No Options. How can I e...
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As of this morning, any time I try to manually trigger an automation rule, the rule just doesn't run. No record in the audit log of the rule trying to run. I've checked the permissions an...
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Steps to replicate: 1. Create Standard Date / Time custom field and set default value as the Current Date / Time 2. Build any request type and add the custom field to the Agent and Request forms.&n...
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...rror, I am receiving a "permissionViolation=true" Is there any different way to download attachment now?
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Hi, is there a way to get a linked confluence page to the Jira ticket using smart values or API call
Hi, when I use the smart value {{issue.issuelinks}} and make an API call, it returns empty. I know that I can use custom fields or just add the URL of the page to the Link field, so it will work, bu...
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Hello community, I have searched web for answer to this question but all I found is that JSM is able to process emails from customers. Is it the same for agents? Thanks from your help. Regards, P...
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By chance, does anyone know how a user, completing a request supported by a Proforma form, can add additional entries in the Tables and Grids section? We have a number of use cases where tabl...
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I'm having an issue with blocking everyone to edit an issue except for the 'Automation for Jira" user. On a specific status I have the workflow property set to disallow editing of the issue when th...
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Can we setup notifications to set of users for a particular issue type?
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Hello, everyone, Maybe one of you can help me. Problem: I create a ticket in Jira Servicedesk, then I want to add a customer. I do that with Request participants. The problem here, however, is t...
694 views 1 0 Deleted user December 7, 2021 -
Hello, We're trying to make a customer portal user participant on different tickets, but he's not able to see them in any kind of way. I've done some testings and seems like no one can see t...
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Hi. I have requested Time tracking for JIRA app however the super admin has not received a notification to approve the installation and now it's in the status app requested and I cannot even c...
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I'm used to Jira Server and it's pretty customisable. Now I'm working on Cloud version and also can't use any plugins at all. What is Automation Allure TestOps: Launches Allure TestOps: Test Case...
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