Community resources
Community resources
Community resources
Jira Service Management
-
Hi, We have an Insight Object Schema containing all the applications that we sell, that are installed at the customer site. On the issue view all linked applications are presented (so when cu...
-
Hi folks, For Onboarding HR created in their Service project "HR" an issue via a form. So far so good Whenever the Form in "HR" is transmitted, an automation rule in "HR" is fired and creates some ...
-
I would like add more column in our project.
-
Hi. Please help to set up columns on the user portal.
-
Hi, We receive several tickets for the same APM (a product that we have). I am wondering how to automatically combine several open tickets into one (avoiding duplicates and optimizing work). ...
- Question
- data-center
- jira-service-management
- server
-
Hi, JSM-Data Center. is there a way to extract the values in the custom field in the excel sheet? Thanks
-
Hello, does anyone know how to separate the information in the self-service portal? So that company "A" does not see information about companies "B" For example - The Virtual Machine order form is...
-
Hi all, We recently launched a new feature that allows you to change the workflow (or issue type) of a request type. How does it work? This feature lets you change the underlying co...
-
In the battle between Jira Service Management and ServiceNow, I don't really find any feature in ServiceNow not available in JSM. 🥊 JSM is better in pricing 🥊 JSM includes general ITSM ...
-
I created a template to display the required info; but i am not able to add variables it is giving error. Once a variable is added it is giving the error [object Object]. I have attached the requir...
-
When clicking on a remote link (e.g. confluence page) from the JiraService Management dashboard a double quote (") is added to the link resulting in "Page not Found".
-
Hi All, So, I want to put a field named "Configuration Item" which is filled with the data from the insight object in my request type (services), and these data I want to get from AWS. So, I need to...
-
Hi Jira Friends! I created a customer portal for our JSM instance, and am using dynamic customer form extension plug-in to build/submit a form which is tied to a request type and issue type ...
-
My JSM cases often have several attachments, and some are drafts of the same document. When we are ready to send the case to the approver, what is the best practice to point them at the correct attac...
-
Hello! I'm trying to set up an automation rule for service request, where a pre-defined article from our knowledge base is e-mailed to the user after specific service requests. Kind of like: "I...
-
How can I make jira do not send e-mails to watchers, I acidentally add me as watcher in more than 18,000 itens.
-
Hello Community, We need a way to track SLA breaches per team, per assignee as a KPI is this achievable on JSM? The requirement is to track SLA breaches per team, currently, we cannot vi...
-
I use this to take the users list, "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/customer" but I only need to get it with the right displayName, how do I fo...
-
I'm getting started with OpsGenie Api in Java, but I get the error attached below while creating the object. Below is the code: try { OpsGenieClient client = new OpsGenieClient(); AlertApi...
-
Organizations typically use Jira software for the engineering team and Jira service management for customer support. What if we want to use Jira software to handle customer tickets instead of JSM?
-
When I try to create or edit a filter it does not let me Switch to Basic even though there is nothing in the query. And, if i hover over the Switch to Basic it says The query is to complex to di...
-
I am pretty new to Jira but learning quickly. I have been developing a dashboard to track work. I would like to make it a unified dashboard for all of our projects. However, our projects seem to be a...
-
Is there a way with project automation to send a reporter an email to remind them that a response is needed on their ticket
-
I've tried using the jira service management automation issue edit action to copy the label attribute custom field value in the issue to the text attribute custom field, but it doesn't work. Is it ev...
-
Hi, Is there a possibility to add to request type a specific component? For example: We have to request types: request1 and request2 I want to have components different for each request t...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Friday | ||
| Thursday | ||
| Thursday | ||
| Tuesday |