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Jira Service Management
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Hi, How the back up manager is going to work in Jira?
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Hi, How to manage two instances in one instance in JSM like i have only one Prod Instance and their i want to create 2 Projects one should be Dev and and should be Prod. for Example: 1. Service De...
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Hi! I was looking at this documentation https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-rest-api-2-issue-issueidorkey-get for the Jira API and was trying to fi...
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Starting this week (15 November 2022, release tracks to follow) we are excited to announce an important update to the way that internal customers (such as employees as customers) are created in Jira ...
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My case is: - Developer implement task jira, it was assigned by a developer - After that the jira is tested by Tester and the assignee is changed to tester name (I created a custom field to s...
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Good evening I have a question, I am doing an automation where when the time is indicated in a date and time selector field, it is automatically assigned to the person who was not previously assigned...
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Hi there, Our company attlassian account has loads of users, but we only have 3 users in Jira Service Management. How do we know that Jira Service Management Applications are only going to cha...
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Hi all, I recently converted a team's service project from team-managed to company-managed, and they're trying to set up a Jira-Lacework unidirectional integration like they had with the former. We...
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Sample format below Phases Resolved % Open % Target Dates Epic-Parent 1 Phase0 DD-MM-YYYY Phase 1 DD-MM-YYYY Phase 2 ...
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Hello, I created a Request Type form and embedded a form within it However, when setting up the Chat slack integration with Halp, only the fields from the Request form show, but not the fields ...
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Hello All! I'm looking to see if it's possible to bulk upload "Services objects" to the "Services" object schema in JSM Insight (now called Assets). The reason I want to be able to bulk upload...
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I have created a business project that requires an incoming mail server. I can see this can be set up to come from my own email address however i need it to come from a shared mailbox. Is this possib...
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I know in Change calendar an issue appears when I fill these fields: Planned start date Planned end date Actual start date Actual end date But I need the issue appears in the calendar when it's ...
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...ist of properties: jira.permission.link.denied jira.permission.comment.denied jira.permission.edit.denied jira.permission.modifyreporter true jira.permission.work.denied jira.permission.editable...
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When you create a Service in a Service Management project you get a standard set of fields (Name, Tier, Owner, Approvers, Responders, Stakeholders, Repo and Description) Is it possible to create add...
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Hi, Our Jira is setup to be in French but the "Atlassian email verification" and "New login activity on your Atlassian account" are in english ... it's a problem for us. We login using our Microsoft...
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Querida Comunidad, Juntos con saludarlos quisiera realizar una pregunta logica referente a los campos personalizados de seleccion multiple ya que dentro de uno de la operacion me pidio que este se p...
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Can anyone guide me on using an aql query to get a list of asset objects? right now i am trying this: /v1/aql/objects?objectSchemaId=5&objectTypeId=15 however it does not narrow down the ret...
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Hello, I'm vetting this add-on "Awesome Custom Fields Jira" - has anyone else used it and if so, what is your feedback? I would like to use it on my production instance because I like t...
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We use JSM Data Center on-prem, and we're using JEMH as our mail handler (because we needed to process incoming emails from a drop a folder). We have 4 separate projects set up in JSM for basic...
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We are using one Project and then use Queues by Organization. Customers are added via external email address and restricted to their own Organization, of course. One client wants to restrict the abil...
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Hi all, as you can see in the following image if i create a new attribute ( red arrow, called asset ID) i can't find it in the search form (blue arrow) even if it is present (35.544). anyone ...
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Hi All Hope your well. Is or has anyone used/using AssetIT for Jira. If so do i have to load assetss manually or will it scan my network for discovery? Thanks in advance. Neil
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hi all, how can sync AD on prem users witha new insight schema ?
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Hi, We have JSM and JS, and sometimes agents need help to solution an incidente, we need to worklog jira software user in incidentes Is possible? Thanks
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Atlassian Community Events
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| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT |