Community resources
Community resources
Community resources
Jira Service Management
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Dear Team, I am facing an issue and I need your advice, i use Jira service management standard plan and I want to use the assets and assets discovery feature but I can't afford the premium plan pric...
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Hey guys, I'm using the native SLA for Jira Service desk with a dedicated calendar i've created for the team's working hours. I want to have a filter for tickets who has been opened not dur...
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Is it possible to somehow within one team, send notifications to different teams channels based on the alert source for example. Like: from Zabbix to channel Zabbix in ms teams, Sentry to sent...
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hi I mean, first i have tickets created with fields completed with value of the an user as the full name. Then i eliminated that user and moths later i create a new user with the same username...
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We know with Assets Discovery support we can discover hardware. About software, I don't know if Assets Discovery supports the discovery of software licenses Also, whic are the best practices t...
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Hola Comunidad, Buen Día..! Estuve configurando los esquemas de seguridad para un proyecto, y me surgen las siguientes dudas: 1.- A un proyecto se le puede configurar un sólo esquema de seguridad...
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Hello, we had an automation rule runnign for the last months. The goal of the rule is to copy the values of the system field Organizations to a custome field "Customer organizations". We need the C...
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Hello, this article describes how to assign priorities to different projects, but the system does not have this field in the "Issues" settings section. Has this setting been removed from t...
- Question
- cloud
- jira-service-management-cloud
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Hi, I can see so many Permissions Schemas which one is configured for which project. please find the attached screenshot Can i Delete remaining things which are not associated with the projects. ...
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Hi All, I'm currently integrating PRTG following the documentation here. At some point, on PRTG side, we have to provide the payload to send to Opsgenie when a threshold is re...
- Question
- alert
- integration
- opsgenie
- prtg
- tag
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Whenever a user comment with a link in the issues the respective assignee or reporter are getting notified with a link duplicated multiple times in a single line by which user is not able to open the...
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Hi, If i remove a user from the JSM Project if i login as a Same user then Still i can see the project and once i create the issue then it is showing some error message. can some will help me out w...
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Hi, In my JSM Instance I have removed a user from all the project but still the user is able to access the Service Desk project. Please find the below screenshot. Even though user is not part ...
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Hi! I am trying to create a custom field on an issue to find available computers in stock assigned to the business unit in scope for the issue. When the issue is created, an employee record is assi...
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Hello All I'm new here and I hope if someone can help me in my case, I need to generate a report that includes all changes implemented within the time frame but with all details of the change and i...
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Hi. How I can restrict the project role to link issues only on subtask level? Thanks. Regards, Saqib Dar
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Hi, How I can export a single project and its attachment from one server on Jira service management datacenter and export it to the other JSM. server: Linux Thanks. Regards,
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Hi, we are from eGovernments foundation. we have any chance to get community Licence for free and we are non-profitable ognanization.
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Dear all, I have automation with the trigger "Issue Linked" for all link types. But the trigger not works when the issue is linked as "related from" or "is blocked by" options. With "relates to" or...
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I would like to look at how our support volume has changed over the past 24 or 36 months. Is there a way to do this?
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but my Idea is the dom from jira is ltr but I want it rtl. I did that by my Addon but once reload the page the dom from jira is ltr by default and then my js code run then becomes rtl. by question i...
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What is the Follow the Sun Model The follow the sun model is a service and support method that is designed to address and satisfy customer needs without regard to geographic location or current tim...
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Hi, I would like to collect all the requests I receive from customers in one central project. However, I would like to have different categories in the Self Service Portal: For example, "Make a requ...
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I have a Jira Service Management project created, and I use a linked software project to track development. With that, I copy all of the field values from the JSM issue to the linked Jira software is...
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Hi, Before i submit the Incident i am getting this kind of issue. Even though i have provided the Mandatory fields as well.
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| October 27, 2025 8:46 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |