Community resources
Community resources
Community resources
Jira Service Management
-
When sending emails to a reporter who has elevated a problem, sometimes, we need to include more than just the one recipient. I recognize that there can only be a single reporter at a time, which see...
-
Can the e-mail puller be configured in such a way that e-mails are deleted or moved to another folder after fetching from mail inbox? There is a connection to an office365 user.
-
We are trying to set up queues for each Team that will be working tickets in our Help Desk service project. We have over 50 teams which is more than the allotted amount of queues. Is there a workarou...
-
Hi everybody, I just activated the Microsoft Teams integration for agents to create Chats and Meetings directly from an incident. So far so good...but...why is that only available for Incidents? Cha...
-
When customers access our portal and want to check their open tickets, they get a pulldown where the default Status says "Open requests." We use different statuses so by default, they see nothi...
-
We are looking at utilizing Jira Service Management to manage an email inbox one of our customer facing teams utilizes to connect with customers. While often customers email in with their questions o...
-
Hi, I have a JSD project and added a customer to it. How can I get an email alert when a customer raises a request via the portal? Is there an option to add other emails also to receive the notifica...
-
I can only see Epic to Stories. I had access before that it was organized INIT to Epic to Story. I changed all the filters. I had my access removed and granted again. I have the highest level access ...
-
Jira Service Desk: The form contains a hidden field that does not have a valid default value configu
Last week, our various service desks stopped working. Each now gives the "...form contains a hidden field...." message. This occurs whether the initiator is a site admin or a regular user. All field...
- Question
- atlassian-marketplace
- cloud
- jira-service-desk
-
Hi, I have a 2 problems with Jira Automation. My rule is configure that after approve request by manager should create a new issue in another Jira Software project and link this issue wit...
-
I am asking myself and the documentation.... is there a way, that I can share an issue in PortalA with another portal B via the email-adress of the portal b?
- Question
-
Hi folks, JSM, Datacenter version. I have an Insight field that contains laptops. Laptop object have an outbound references to User. I have an insight field that can contai...
-
Hi All, Do any of you know what is the custom field name of "Raise this request on behalf of*"?
-
Hi everyone, hope you're all fine You'll see, my company is performing a system migration, and one of the most important parts to keep, are the tickets of the previous system and theirs hist...
-
Good morning, my project has two completion statuses. I would like to know on what date it was changed to finished, could someone help me? Context: The status of the ticket changes to "Resolved", an...
-
Hi, I have admin access, but I am still unable to change introduction text under the portal configuration setting page. I have updated this previously, but unable to do it now. I am a...
-
Dear Jira community, May I create a rule(automation) which in particular statuses transitions if the optional filed value is "Something" and change the value to "Another"??? Thanks in a...
-
Hello! Allow me to ask a question about the building report. What JQL fields I may use in order to search all the tickets by the comments which were written by specific users? Thanks in advance!
-
Dear Community, I would like to ask you if there is an option for downloading the attachments all at once in an issue through the customer portal Many thanks for considering my question in advance....
-
Some week ago, when I moved one previous Service Request over to a Change Request instead, these three fields started randomly popping up all over our tickets: How do I get rid of them? And why ...
-
Hi, In JSM can i put the field as Ready only field in the Service Request if yes how it is possible. Please help me out on the same. Thanks,
-
Dear Team, Need your suggestion Scenario : We have created project named Project1 , under this project we have created organization - client A and Client B. Under client A or...
-
Hi , I am trying to attach on image on the email template. Is it possible to place image on server where my Jira is hosted and fetch it through an automation rule?
-
Hey, I want that users can only view the assignee field they cannot edit them, they can only edit while transitioning the issue, is it possible?
-
Hi, Can some one will help on how to assign a ticket to the group I have 3 groups called Service desk, support team, Technical Team. workflow will go one step after other if the ticket is assigned...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 4 hours ago | ||
| 4 hours ago | ||
| 5 hours ago | ||
| 6 hours ago | ||
| 10 hours ago |