Community resources
Community resources
Community resources
Jira Service Management
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We have an issue where some emails are being deleted in Outlook and are not reaching the Jira issue. This happens mostly for replies to an existing Jira issue. The same thing will happe...
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Hi, I have a field called Assignment Group maps to Group table and if i click the drop down it will show all the groups which are available in the Jira. i want to restrict only for 4 grou...
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I can retreive the user email, display name, active, timezone, locale, avatar without any problem, but I can't access the "Based In" information, from the user profile, even when its set visible to a...
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Hi, Can some one will help me out on Depending on the field other field should be visible. I have 2 fields in Incident form which are 1. Software---(drop down)=System1, System2, System3,Other If ...
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Hi there :) when I create a copy from the prod-system to the sandbox, it does not copy my insight objects into the sandbox Why? Best regards Jule
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Hi, I want to visible the Assigned to Group field in the JSM portal please help me how to do the same. Thanks,
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Hi, I want to visible a field called Assigned to Group in the JSM portal. I did not put any default value also for Assigned to Group field but still when i click on Create then it is auto filled wi...
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Hi Atlassian, I have some questions about my current dashboard and report. We want to have a data of Time To Resolution - Time To first response , We want get data of how long it takes us t...
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Hi, we have the following requirement: a specific comment on an Issue has to be forwarded via email to external service partners. We thought this is maybe possible with Email This Issue, but it...
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Hi, We have below code that runs fine on script console but when i add the same in inline script in scriptunner job it throws the below errors. Can anyone please suggest how to resolve...
722 views 3 0 Deleted user November 10, 2022 -
Hi. I'm trying to remember how to change these topic headings, it's been about 6 months since I did it last, and I've spent about an hour but had no luck. Is anyone able to let me know where I go to...
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Is that possible to assign a ticket to on-call person (or a particalar person) automatically in JSM
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Saludos tengo un campo llamado G Ubicaciones , no me aparece para agregarlo en Condicion de los campos de incidencia? Como puedo resolver este tema.
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The incident management section is missing as well as the 'Add PIR" its in production but not in the sandbox. why is that
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Hello. We are currently using JIRA and Tempo to log hours. There is one requirement that I can not solve and I would like to confirm my suspicion that it is not possible. Our team has X amount of h...
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I have one user in our domain that is not receiving emails when their Jira ticket (created via email) changes status, is closed, or when a comment is left. They can view the ticket via the Service po...
343 views 2 1 Deleted user November 10, 2022 -
Existe la posibilidad que un usuario con acceso basico, pueda administrar y configurar flujos de trabajos, a proyectos gestionados por la empresa.
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What happens to customers that currently have access to a portal when I change the settings to "added by agents/admins only". Will they still have access to the portal since they previously did or wi...
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Hola a todos, alguien sabra como poner una regla que cada cambio de status en un flujo se deba agregar un comentario, ya que solo lo tengo al momento de resolver una incidencia pero requiero agregarl...
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I have enabled 'Email puller' and 'Email processor' in the Global Mail Settings, and have set up an email channel using Microsoft Azure, Secure IMAP. The email channel shows a 'SUCCESS' status,...
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Is possible to add a "Comments" box to the satisfaction survey?
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Hi, Is there any wo to copy a value from the custom field in the previously created ticket to the new one by incrementing 1
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I want to Embed HTML Widgets into the customer portal for my end-users to be able to see and interact with. I cannot find any way to dynamically embed HTML so that end-users submitting reque...
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Hello everyone, I am attempting to source a script that will allow me to automate the creation of a group when a new space is created. Does anyone know if there is a script out there or have any adv...
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Good Morning fellow Atlassians, We recently launched our helpdesk, and there have been requests for the forms we use to trigger the creation of subtasks/tasks. As I understand, the form is attached...
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Atlassian Community Events
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