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Department and Manager fields in Jira ITSM via Azure AD

Björn Schmidt
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February 16, 2023

Hello,

We are using JIRA ITSM in the cloud in conjunction with Azure AD. We have synchronized the Manager and Department attributes from AD to our Jira users, and both are being displayed. How can I access this data in JIRA ITSM? I would like to display the department in the ticket view and also use the manager in some processes automatically. Is this possible?

Best regards.

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