Service request emails not being sent

[Carl Sciacchitano]

Hi, for some reason recently our managers are not receiving email notifications when a ticket is created listing them as approvers. We think a setting may have been inadvertently changed by our admin when we switched to requiring customers to be invited. If there's any settings that you could put us to in order to locate the cause of this issue it would be much appreciated, thanks!

[Trudy Claspill]

Hello @Carl Sciacchitano 

Welcome to the Atlassian community!

Are any people that are specified as Approvers receiving these notifications? Are absolutely none of the Approvers receiving the notifications?

Do these managers receive any other notifications from the Jira system?

Here is one page that might help:

https://support.atlassian.com/jira-service-management-cloud/docs/manage-settings-for-approval-by-email/

The Approver notification needs to be enabled. There is an email template for the notifications that can be viewed and modified from the Edit link. Check that the Recipients field is set correctly.

[Brant Schroeder]

@Carl Sciacchitano Welcome to the Atlassian community

Can you provide some additional information?   Are the manager's customers or agents on the service desk?