Change ticket type of more than 1000 issues

[UMONS]

Hello,

I have a project "A", my goal is to transfer 1500 issues to another "Ticket Type" in the same project.

During this manipulation, the system tells me that it is not possible to make more than 1000 issues at the same time. Do you have a solution to do this without notifying the users/agents/stakeholders of the change?

Thank you in advance for your answers

[Kai Becker · Accepted solution]

Hi @UMONS ,

this is limited to 1000 issues because of the performance.
Is there any problem in doing it in two bulk changes? 

The only other solution I'm aware of would be api calls, but I think this does not make any sense in your situation.

[UMONS]

Hi @Kai Becker ,

No problem but how can i do two bulk ?

Best regards,

[Kai Becker]

Hi @UMONS ,

I guess you have a filter with the status of the corresponding issues. After changing the first 1000 issues, there should be 500 left, when you execute the filter once more.

If so, just make another bulk change with the left over issues and you should be good to go.

[UMONS]

hi @Kai Becker 

If I perform the manipulation that I think you are proposing, it will notify all the agents and all the users attached to these exits, which is absolutely not desired

How to make it totally transparent ?

[Kai Becker]

Hi @UMONS ,

no it will not, there is a checkbox in the last step, to not email updates to users:

[UMONS]

I do bulk with the "transition" option ? 

[Kai Becker]

Hi @UMONS ,

sorry for the late answer. Bulk update is possible via issue search:

https://<your atlassian instance domain>.atlassian.net/issues/?jql=

You need to filter for your project and issue type. When the results are the 1500 issues you need to fix, hit the ... in the upper right corner and select the first entry:

"Bulk change all 1,000 issue(s)" 

At the bottom of the page, where you can edit the issue details, you should find the checkbox from my last screenshot. Make sure it is unchecked and nobody will get a notification about the update. 

After fixing the first 1000 entries, the search from the beginning should return only the remaining issues. Proceed with the same steps as before.

[UMONS]

Hi,

Thanks a lot for this information, I did not know this method of advanced search and multiple modification. My request is now processed

My best regards