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our Company started to use Assist/Halp ticketing system because our users easily use Microsoft Teams. How can I set a Teams notification (on Assist app) when a user opens a new issue by sending email?
Thanks
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For getting notification in a team Channel, you need to click on Connector >> Search JIRA Connector >> Copy webhook URL. and Paste that URL in JIRA webhooks. Insert JQL >> Select Issue Update, Issue Create event . For the project which you select in JQL , for that project Issue Notification starts coming in that channel.
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