Jira rest api to fetch service requests logged into that jira account

[Yamini Vadlamudi]

We have tried fetching tickets and requests that are created in Jira portal withtin our account using jira rest-api. But unable to fetch the data getting []. Need help on how to access the data using jira rest-api's?

[Alex Koxaras -Relational-]

Hi @Yamini Vadlamudi and welcome to the community,

Which endpoint are you using, and how do you authenticate to send the request? Is your user a customer or an agent/admin etc?

[Yamini Vadlamudi]

Hi Alex,

We have admin user and using the below endpoint . We are authenticating using api_key token which we are generating in the admin profile.https://your-domain.atlassian.net/rest/api/3/projects/

[Alex Koxaras -Relational-]

Thanx Yamini for clarifying a few things. One more question: Do you want to get the request types of your raised issues, or the projects inside your jira instance?

For all projects, the correct endpoint is without "s":

https://yourdomain.atlassian.net/rest/api/3/project

[Yamini Vadlamudi]

Hi Alex,

I need the projects inside the jira instance and the tickets raised

Tried  with https://yourdomain.atlassian.net/rest/api/3/project and getting [] data though when I access the https://yourdomain.atlassian.net/servicedesk/customer/portal , I am seeing projects.

Is the api_key which we are creating has the admin url and projects are in https://yourdomain.atlassian.net/servicedesk/customer/portal is that is causing the issue?