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We cant "reply to customer" after the upgrade

torandre.pedersen
torandre.pedersen
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May 24, 2023

After the upgrade, we cant reply to customer, only Add internal note under a ticket,

We have Jira Management Cloud Standard, and we have checked the permissions (Admin) but still no luck.

Can somebody help me?

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John Funk
John Funk
Community Champion
May 24, 2023

Hi Torandre - welcome to the Atlassian Community!

What "upgrade" did you do in Cloud? Or did you mean migration? If migration, then maybe the user account for the customer did not get migrated correctly. 

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