New People Helpdesk

[Kenny Nicolson]

Hi Team, 

I'm new to working on the back end of Jira but I have used it as an agent before and a customer. 

I am looking for the one-stop shop for how to make a Helpdesk. I want it to be calculated... so based on an answer you give to one question depends on where you go next. 

For example, Health insurance. I want to be able to click into the Health insurance tile, then see "Opt in/Opt out" "Question on Health Insurance". Then when you click in "Opt in/Opt out" - it comes up with the specific questions with drop downs. 

My question, has anyone else set up a helpdesk without any guidance and if so, what article/video did they find helped them the most? 

Really appreciate any help here.

Kenny

[Erki Tammik · Accepted solution]

@Kenny Nicolson 
Project settings -> Forms.
You can use sections and conditions to build dynamic forms. 

Video from Atlassian: Dynamic fields and conditional logic

[Kenny Nicolson]

Hi Erki, 

Thank you so much for this. This really kickstarted my project. Really appreciate it.