Community resources
Community resources
Community resources
Jira Service Management
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Hi there, In JSM I am trying to take a copy of a workflow so I can make some changes without breaking the original. From the cog, I click Issues and then workflows and navigate to the workflow I ne...
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When using JSM under a HIPAA compliant environment, the guide states we must DISABLE all notifications, push and email. Is there no way to at least allow email and configure TLS between our mail serv...
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In Jira project automations how can I add a logical statement to an email subject? For example, add "URGENT" to the subject line if {{issue.priority.name}} = "High" Is this possible?  ...
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Hi All, I have downloaded the Discovery Tool and scanner but do not see assets populating. I have followed these steps, but where am I pointing the tool? https://www.atlassian.co...
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I want Jira to automatically assign a specific person when the customer inputs a price greater than $3,000 in a field. For example, The Customer opens a Jira ticket and wants to order supplies. Ther...
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Being an admin, I am unable to make any changes/actions to the tickets. It says "You don't have permission to transition this issue". My board has upgraded to the Standard plan but it still not allow...
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I need to know if there is a tool or a way to send a notification in certain day that may vary per t
When a ticket is created in a JSM project this ticket is cloned in other project and there the assignee change the summary adding a date for ex: CLONE - XXXX - role update - 05-22-23. This ticket wa...
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Hello, Is there a template or best practice for customizing JSM for a SecOps/Incident Response/CSIRT use case? Thank you, Mike
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- jira-service-management
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Is there a way to link tickets directly to a Hardware Asset, based on if that specific asset is assigned to the reporter. I have an idea on what to use for the JQL to filter out specific things, but...
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I am trying to create a basic groovy script that will parse the subject and body of incoming email to create issues to start. I have been trying to use an existing example script I found as the basis...
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Hi, the portal view of JSM can be visible to customers (with email) or even being set public as far as I know. How can I make it independent from the viewer (public or customer) not having to pro...
2,215 views 3 0 Deleted user May 23, 2023 -
Hi, i am looking for an option that jira sends automatic answers to users if the body of the ticket they created contains specific keywords Body contains, Ourlook, emaill, space, mail...
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I am creating some channels on Slack to notify me of alerts, but I only want alerts when an incident is created. I identified that the alias has a pattern, but when I put that pattern in a Slack filt...
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It's display error something went wrong try logging again
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We started to define our assets in Jira Service Management Assets. I am looking for options to create reports. The only I can find is the export to a csv file. Are there other options?
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Hi Community, Is there a way for the customer to enter comments via e-mail after the ticket is closed? I know about satisfaction survey. But comments are visible on reports, but not on issu...
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Hi, I'm currently working on implementing an Account Access Request form for our organization. We want to streamline the process by automatically notifying the corresponding SystemAdmins when a requ...
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We have student workers and interns to whom we grant agent level access in JSM. Sometimes their managers forget to tell me when they've left and no longer need access. Is there a way, when I grant a...
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...eek. But as this is not true for Jira Software I am confused.
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Hi there. A problem we have encountered is that sometimes our users will create Change Records where the Planned End date/time is same as the Planned Start date/time. This means that these changes ...
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Hello, Since we have migrated to the version 5.4.2, it miss the toolbar for the textfield multiline. Thanks
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Hi, I am trying to create ticket via rest api. I have a objects and I want to select object via rest API, now my json look like that customfield_13083 is my field linked to objects {...
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We see maybe 1-2 time a week that a customer will decide to send a long email thread to our email channel to create an issue and the email has too many characters. Is it possible to apply the s...
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Hello. I'd like to copy attachments from one Issue from one Jira instance to an other Issue in a other Jira instance. Both Jira instances are "Data Center". For this I use JIRA API to get attachment...
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We are considering the following: https://www.atlassian.com/software/jira/service-management/pricing but we would like to know the cost breakdown for integration: Do I need separat...
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