Community resources
Community resources
Community resources
Jira Service Management
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Hi there, We're currently writing all of our customer documentation in Confluence which is going great so far. We've been able to link a service desk project into Confluence for the knowled...
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Hello, Once a ticket has been shared with a user where is that information tracked so we can go back and view it? We are not seeing it in the ticket logs. There are a couple use cases wh...
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Hello Atlassian Community! My name is Calvin and I’m on the Customer One team at Atlassian. The team is focused on sharing Atlassian on Atlassian success stories! Coming here to share this ...
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I am currently using the "Responder alert" functionality in JSM, which sets the appropriate responder based on the affected service, and sends that information to Opsgenie. I need to set some a...
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- jira-service-management
- opsgenie
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Insight version is 8.9.4 So we have a list of assets(Hardware object) with assigned users(Assigned Users Object) for each asset. When you export all the assets, one user can have multipl...
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I am trying to set a specific colour for the banner background on my Jira Service Management portal. I have selected a red (#ff0000) however due to whatever JSM uses, it turns that red to a shade of...
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I deleted an object type by accident. I got an older export, but I don't know how to import the following correctly. The last value of the CSV looks like this: ... ,ITSM-9997||ITSM-10033||...
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Is there a way in JSM Cloud version to set a fields drop down options based on another field selecti
I have a custom field with drop down options. Based on what the user selects in this field, I would like to preset the dropdown options for another custom field. Is there a way with the JSM configura...
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Hi everyone, I’m Annie Lieu, a Product Manager focused on building integrated Confluence Cloud experiences across Atlassian’s products to help you work better together. Today, I am happy to annou...
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I am in the process of setting up a service management project and have a very specific external customer in mind with this question. I have tried testing this out and am not sure if what I want to d...
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Hello Everyone Recently there are multiple tickets being created from emailed requests. The data in every ticket is same but I don't understand why multiple tickets are being created. For example,...
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I would like to find an automation workflow which will move information from a Jira form (used as an intake request by end users) to populate a Trello card. What is the best integration/Power-up that...
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I have an iPhone and an iPad. Both devices have OpsGenie installed, under profile settings within the mobile applications section I see both. However, OpsGenie will only push the first device in the ...
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Hello, I'm looking for a way to let my customers know the link to a linked issue. As of now, it is not natively possible to show customers the linked issue(s) in the customer portal (cloud). Rig...
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We would like to only use the possibility for our customers to do a request by portal. It seems like we need to delete the mail handler to fix that. But we would also like to reply on senders ...
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How do you get time stamp for when the ticket transition from Open to In Progress in order to set a due date
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Hello everyone, I am using Jira Service Management Cloud I would like to create one rule by automation process of jira into my project I want that if any customer writes response to Closed ticket,...
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We are considering moving from our PSA/ticket platform to JSM. We are an IT/Cloud MSP with several hundred clients. I'm trying to determine whether we can get away with using only one JSM project ver...
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Hi all, I'm a new Jira Service Management user and need some help. I would like to use different request types in Jira and automatically connect the right request type to incoming e-mails. Ho...
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Good morning! I would like to know if it is possible to integrate Jira Service Management with Jira Work. Thanks
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We would like to have insight in which departments ask which questions in our portal. In our Assets we store the department our customers work at and via automation rules we put this value on the iss...
357 views 2 1 Deleted user February 13, 2023 -
Dears, Iam using Jira Asset maagment and I want to copy the value in one attribute to another attributes in the same asset for example : I have attribute called owner of type default and it ...
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Hello, We have various customers set up as Organisations. I have added the Organisation field to my Queues. Is it possible to Sort on this field? I can see this question has bee...
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hello everyone, Before the update to Jira: When we made a "link issue" from a Service Desk project to another project, we were the "reporter". Now it has changed itself. Example: Project = Servi...
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We have a user who was disabled in Active Directory and then re-enabled. However, when we check the user directory the user is still showing as inactive even after running an AD sync successfully. W...
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