get and set customer field value

[Hussam Jreida]

Hi dear;

I need to get value of customer field and set it in other customer field on different ticket

if the reporter of the first ticket equal the value of a customer field in the second ticket.

the Triger is transition to a new status

[John Funk]

Hi Hussam,

Are these issues linked in some way already? 

[Hussam Jreida]

no they are not

Ticket A has a custom field and I need to copy the value to ticket B in custom field.

the Triger is transition of the ticket A.

I have to add condition which is the reporter of ticket A should be equal of the customer field of ticket B

[John Funk]

But if there is no relationship between the two issues how do you know which issue to copy to? 

[Hussam Jreida]

what is I added a link between them (relate to) by automation rule, does it work?

[Hussam Jreida]

*what if

[John Funk]

Yes you need some relationship between the two issues in order to copy the value from one issue to the other. 

[Hussam Jreida]

I meant custom field :)

[Abraham - New Verve Consulting]

Dear @Hussam Jreida,

This sounds like a job for Jira Automation with a Issue transitioned trigger (for when the status changes). I am not sure how to find the other issue to be edited though, that sounds like a challenge if the issues are not related in any way (like being linked or being a sub-task, etc). You can find out more about Jira Automation here: https://www.youtube.com/playlist?list=PLLKGNJ358oRmWJyABYKn9CcPlAaTqxfQ1

I hope that helps.

Kind regards,

Abraham

[Hussam Jreida]

Thank you dear