Community resources
Community resources
Community resources
Jira Service Management
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I noticed that when resolving DOS tickets, the SLA timer still remains open/paused. We were expecting when the ticket is resolved that the SLA timer is resolved also. What can we do to resolve this?
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Hi All, I have created a custom scripted field that outputs number values. the field is called rating. I created a JQL query to order the issues based on the value of this field. "project = ...
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Hi, I'm writing some PowerShell for alerting purposes. I can create an alert. I can retrieve that alert using the alias, ID, and tiny ID, all working, so I know that my URLs are being encoded proper...
- Question
- opsgenie
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re: How to rename status in issue? (customer side) (atlassian.com), this does not seem to work for me. I was able to change the status name from A to B, but A is still displayed in my list of tr...
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Hello Community! 👋 Just like the last time we posted a “What’s New,” we’re coming to you following another action-packed event, TEAM ‘23. The Jira Service Management team was humbled to meet more of...
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Hy Atlassian Team. Recently, we changed one of our workflows and with that several filters, from the teams, stopped working. As a proactive way, we would like to identify which filters are based on ...
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Hi all, I have two questions! 1- Whenever I write a ticket using Jira cloud API, it comes with my name as a reporter because I'm using an AI token generated from my account. Is there a...
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Hello! I have enabled a list of approvers. However, is there a way or a workaround so that if a field is selected from a dropdown list during ticket creation that it automatically choses one specifi...
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Alright, so what I am trying to do is to test a bit of automation in our sandbox before I move it to production. The automation I am testing is cloning an issue from project A once it is created to a...
463 views 2 0 Deleted user May 5, 2023 -
Não recebo os e-mails de notificações para abertura de item. Ao ser aberto um item no projeto, a notificação não chega por e-mail para os responsáveis. Mesmo configurando no Esquema, não está envian...
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The new canned responses are pretty great. However I would love to see more options for the 'variables'. ie the "issue reporter" should have the option to only use the users first name. Also, ...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Setting up a form - how to make JSD form fill some values automatically based on the inputs provided
Setting up a form - how to make JSD form fill some values automatically based on one or more inputs provided by the user, while filling the form itself, even before it is being created.
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Is there a way to copy a filter with the column layout? I created a filter with a specific column layout of Open requests and want to make the exact same filter but with closed requests. ...
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Hi there, I am looking for a way to re-assign a ticket in a given status by @mentioning in the comments. There is not one specific person it needs to go to, so it needs to be tied to @ment...
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I need the location from where can i download Installation Package.
- Question
- opsgenie
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Hi Admins, Please help me on importing issues via CSV file to the JSM cloud project. We are unable to get created dates after importing. And we are unable to get the "request type" also after import...
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Hello, How to show the actual utilization of time to solution and time to first response in ticket filters? Is it possible to calculate it somehow, because by default the time remaining until the SL...
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I'm currently using python and the jira api to automate certain events that happen on an issue. Let say an issue was opened and then it gets closed. Then it gets re opened again for a second time. ...
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Hi all We have found a problem recently. When we invite users to log in to our JSD, the user logs in in Chinese by default. I want to set the interface to be in English after successful ...
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Hello, how do I write a query that extracts the number of active days a story has between the workfl
How do I write a query that extracts the number of active days of a "story" between status on "In Progress" and "done". What I'm trying to track here is the flow time of an active story in days In t...
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Hi All I hope to set the interface of user access to jsd, as shown in the figure below, and add a button to jump to the specified page. Can it be realized in the system configuration
- Question
- jira-service-management
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Hello, We are trying to make JIRA to be able to send some web requests towards other platforms via REST API. (it's something basic - meaning updating some fields taking into account some triggers fr...
- Question
- data-center
- jira-service-management
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Hi I am a service desk project for my Dev team. I was searching for empty templet or a general templet where I can remove all request type and add my custom request type I have tried with ge...
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Hi All, I want to find out duplicate tickets and to link the duplicate ticket with the original one based on the value of a custom field when a customer raises a ticket from customer portal. Can an...
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Hi all community members, looking forward to your assistance, thanks. I expect to achieve the following by way of scriptrunner scripts 1、Get the attribute information value of the Account Full Name...
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