Community resources
Community resources
Community resources
Jira Service Management
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Dear All, I am part of venITure Sales TR team and ı always connect to my.atlassian.com with sales' mail address. When ı try to login with sales@veniture.com.tr account, it's directed m...
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Hello Team, I have connected both: [WhatsApp connecter for jira] and Facebook sender via Twilio account, I have two question: 1- How to configure the reporter field that is coming from [Whats...
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We want to be able to add links to Confluence pages within our JSM Articles, but whenever we do Atlassian messes with the URL to add some parts that tries to open the page directly within JSM, rather...
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How can I change the billing adress ?
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Hello everyone, as a Jira Rookie I am currently experimenting with certain workflows and I stumpled over the current issue: In the Create-Transition of a workflow I implemented a Po...
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Hello everyone, could someone tell me where to access this section of JIRA Servidesk, to edit it? Thank you very much! The report arrives by email
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I am struggling with the JQL / Alert Query results - it seems that wildcard searches are only working from the start of the field. I cannot seem to get a match, for instance, for all open alert...
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Hello! I'm a junior QA working with games made with C# :) I'm trying to implement automatization to my test. The problem is I don't know how to link Jira/Xray with Microsoft Visual Studio to automat...
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I would like to create a new Automation Rule: the Story will be closed (Status Done) when all Dev/QA Stories linked to that story are closed. is it possible to create this rule?
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Hi everyone, We have 2 projects with different email addresses to receive email requests. If a customer sends a single email by adding both the project email addresses in To list, will Jira create...
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I have an issue type I'd like to decommission (ie prevent service desk agents from creating new tickets but retain the ability for them to view, edit, progress etc) How do I go about this please?
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Hi everyone, I want to tag a request with multiple tags depending on the organization, related to the request. I did manage to get it working by creating an automation, which adds the needed...
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Hello Together we have a problem in our company with the ServiceDesk and namely customers can no longer register in the customer portal with their email. When pressing the Sign Up button nothing hap...
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お世話になっております。 Tableau Connector for Jiraを使用した際にエラーが発生します。 使用方法はマーケットプレイス上のページに埋め込まれている動画を参考にしています。 https://marketplace.atlassian.com/apps/1221376/tableau-connector-for-jira?tab=overview&...
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Hi all, just a short simple question is it possible to edit the customfield_id on JIRA site. For example we have 2 business units with different APIs and some custom fields. BU 1: customfield_1 ...
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Hello I m trying to connect a gmail mailbox in incoming mail with Jira, but I receive an error when i try to test the connection: I think to insert all correct data in the configuration: ...
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Hi there, first of all, bear with me, I'm trying to explain it, as detailed as possible. I used Jira befor in my last company. Now I have the task to setup Jira from scratch at my new job. Created...
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Dears, I already import assets from CSV and now I added new attribute type user and I want to update this attrubite for all imported assets from CSV but it fail How can I do this ? is there a...
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Hi there, Could you explain me how I can add a "Due Date" field on a ticket form? I cannot see this field on the project settings menu. For example, I choose the type [System] Problem in the catego...
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Hey there 👋 I want to create issues on a wdbhook created by the add-on Jira email this issue and I could need basic help. At first, I want to create an issue of a certain issue type and request ty...
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Hi. I want to try to export and import of REST API but I can't find manual of REST API. If someone knows, please tell me. Thanks.
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Hi, I'm migrating from Solution Manager to JIRA. In Solution Manager we had a manger view set up for customers. For example, the Finance team's manager was able to view the tickets for all h...
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Hi there, We're currently writing all of our customer documentation in Confluence which is going great so far. We've been able to link a service desk project into Confluence for the knowled...
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Hello, Once a ticket has been shared with a user where is that information tracked so we can go back and view it? We are not seeing it in the ticket logs. There are a couple use cases wh...
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Hello Atlassian Community! My name is Calvin and I’m on the Customer One team at Atlassian. The team is focused on sharing Atlassian on Atlassian success stories! Coming here to share this ...
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