Kanbanboard / Backlog Tickets where noone is assigned not shown

[Rouven Maue]

Hello together,

We are using the Kanban Board to show other group members what we are actually working on. Additionally to the four columns "to do", "in progress", "on hold" and "done" we want to have either one more column with all unassigned tickets from diverse projects or using the Backlog to show these tickets. 

Right now In the Backlog we can see lots of tickets but they are all assigned. If I activate the test Quick filter, no ticket is shown any more. The auick filter test has this JQL statement: project = ITSM AND assignee = NULL

What do I need to change to see here all the tickets which have no assignee?

Best regards,

Rouven

[John Funk]

Hi Rouven - Welcome to the Atlassian Community!

The correct syntax for the JQL is project = ITSM AND assignee is empty

[Rouven Maue]

Hello John, thanks for your fast answer. Unfortunately still no Tickets are available. Not in Kanban Board nor in Backlog if I am using your statement. 

If I try project = ITSM AND assignee = my name it is working fine. So it seems he is not able to determine if a ticket has no assignee?

BR
Rouven

[John Funk]

What is the filter that is being used for the board? 

[Rouven Maue]

project = ITSM AND assignee in (xxx, xxx, xxx) OR project = "SAP S/4 Hana Transformation" AND assignee in (xxx, xxx, xxx) OR project = "Datenplattform Gesamtsystem " AND assignee in (xxx, xxx, xxx) OR project = "Planner SCA MES, QM & PM Applications" AND assignee in (xxx, xxx, xxx) ORDER BY assignee ASC

[John Funk]

So, if you execute that filter just in the search section and you get a list of issues, and then put them in order by project and then assignee, how many are unassigned on the ITSM project? 

[Rouven Maue]

I am not sure if I understand that correctly:

Basically you want to know how many unassigned tickets we have in ITSM project right?

[John Funk]

Yes - in the filter itself

[Rouven Maue]

Hi @John Funk

might it be a logical problem on my site? The filter for the board itself is searching tickets with assignees of my group. So of course from this amount of tickets which have been found there can not be a single ticket witch is not assigned because before I was searching already for all tickets which are assigned to someone in my group right?

So that means I need to create a selection for my group where I am not filtering for tickets and their assignees but for tickets and the group these tickets are in. Because then I also find the tickets which are in group xyz (our group) but are not assigned to anyone.

Is that analysis correct?

Thank you for your help :)

[John Funk]

Yes, that sounds about right.