Community resources
Community resources
Community resources
Jira Service Management
-
I'm trying to create an automation that sends an easily accessible link to an attachment (in this case a form) to request participants. I originally wanted to just send the form as an email attachmen...
-
We are creating an enterprise helpdesk with offices in the US and Mexico. Currently we have support centers for each business line and setup in multi project. So we have a helpdesk in Chi...
-
In JSM/Assets/Object/ Comment section Where do comments go when they are created? I made a comment here, but can't find it anywhere. It would make sense to see those comments in the object s...
-
I am trying to create a personal notification rule using the Responders field. What I would like to do is have alerts that are directed to my team be routed one way and alerts that are directly ...
-
Hello everyone, Is it possible to restrict the 'emailed request' being created if the request email does not have "ABC" or "XYZ" in the 'subject or body' of the incoming request. Many tha...
-
In some parts of the app, there are built-in links for showing the number of open or closed tickets. For example, when looking at the customers under Organizations: We noticed that specifically ...
-
Hi, I've a use case to add sub-tasks on my change calendar. I've added the planned start date, planned end date, change start date & change completion date fields on the screens that the sub-tas...
-
I want to make a full backup of my Jira Service Management projects so I can use them in my Sandbox. When I use the sandbox functionality, not everything is copied to the sandbox, like the assets, a...
-
Hi, I am using API to post new service requests like this example: https://wisenetwork.atlassian.net/rest/servicedeskapi/. POST { "serviceDeskId": "6", "requestTypeId": "23", "requ...
-
Hi there, I am currently having an admin role through a project on Jira. I have double checked and my role is active. The thing is that on every ticket request I can not fetch the approvers ...
-
Hey guys, I am having a question and I hope that you can help me. We are an IT company and use Jira as ticket system. In our company, we offer 2 different kinds of MSP contracts to ...
-
Hi, I have a form which allows a user to request access to a business application ( like Scrive ) . I have created objects in Asset with application access roles linked to applications. The idea is ...
-
Hi there, I'm trying to change a numeric value of an assets object attribute using an automation, but I'm rather stuck at the moment. I've created the automation and added some audit log steps to c...
-
I have set a Automation when I change the field "剩餘點數" then the field "剩餘點數異動日" will update to current date. I couldn't find the "剩餘點數異動日" field in Edit issue，So I want to set JSON ...
-
We have existing ticketing with ProofHub and we are planning to migrate all the ticket and user to JSM. Is it possible?
-
Our client uses Jira Service Management 4.20.11 (Data Center) with multiple nodes. As it turns out very often when you select some Insight objects on some Jira tickets everything works fine only on o...
-
マニュアルには、プロジェクト設定の顧客の権限から設定できるとありましたが、私の環境ではその設定が出ていません。 権限設定の問題でしょうか。
-
Hi all, Hope someone could help me with my problem. I got an automation that uses Lookup issues action. The resulting list of issues from a filter is included in the body of the email presented as ...
-
Hi, I wanted to know how to remove the agent (paid) login for using bulk option. I have 100 users which is been inactive. I need to remove those login in single time. Kindly help me if anot...
-
Hello Community, We’re always looking at how to improve Jira Service Management and customer feedback plays an important role in making sure we're investing in the areas that will bring you the mos...
-
Hi team, While using Jira Cloud SM, how can I filter my tickets, based on a particular participant? I tried running it in the JQL mode but it gave me errors (a red cross). Cheers
4,027 views 3 1 Deleted user February 16, 2023 -
I am looking to generate data for the report ' Resolution Met %'Each week we had tickets to resolved they met the SLA for that metric at 100%. However the overall % met is 66.7%. How is that possib...
261 views 0 0 Deleted user February 16, 2023 -
Hello, Somehow the new tickets created do not get assigned to the Project Lead (VH) even though the default assignee is set to Project Lead; instead, they keep getting assigned to an admin. ...
-
Hello. In my case, it is proceeded when jira issue is created. For example Jira issue Field 1#Custom_Field : User Picker (single user) << Field Required 2#Custom_Field : User Picker (singl...
- Question
- jira
- jira-server
- jira-software
- scriptrunner
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 10 | |
| 8 | |
| 8 | |
| 8 | |
| 8 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 3 hours ago | ||
| 5 hours ago | ||
| 6 hours ago | ||
| yesterday |