Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I struggle with the following issue when importing data in assets from a postgres db. I can't manage to import references to an inherited object type. My scheme tree: Abstract Objecttype...
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Hi There, New to Jira as a product and I was just wondering if it is possible to remove the screen attached, so that it jumps straight into the form to fill for the issue type? Thank yo...
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Hi Halp community, My company is review Halp as another form of ticket intake in slack and we are wondering if there is anyway to connect our confluence help center with halp answers. Cheer...
- Question
- halp
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Hi JSM community, I am working on a large project to automate approval field population with our Okta's manager field. I am hoping to get insight if other have had similar projects to this and...
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I have included "People Field" in one of the request types for the end-users to select names when they submit a ticket. However, it does not show up names other than the one's that are added to this ...
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I plan to do a bulk import of various assets. I would like to assign the respective user to the assets directly during the import. I added my users via an AD export and CSV import. Now I start with ...
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I plan to do a bulk import of various assets. I would like to assign the respective user to the assets directly during the import. I added my users via an AD export and CSV import. Now I start with ...
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I am looking to solve an issue.. We currently have the following: I don't want to use Atlassian account. Instead I want to use the email of the reporter for example. How do we get th...
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I am unable to link a Jira Service Management ticket to a Opsgenie alert. Integration is in place and Jira Service Management is shown on the page. Maybe an issue with permissions? Which permission h...
- Question
- opsgenie
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Hi, I am not able to see the SLA's in the Issue view of Access request. Please help me out on how to do the same to see the SLA's in the Issue view which is mentioned in the attached screenshot. T...
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Hello, I tried to open an issue by email. Everything it's working but when I try to insert any type of attachment (pdf, txt, png ecc) is not included on Jira. I just verified that the att...
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Hi Community! I'm looking for a way to disable the creation of customer facing comments for agents when an issue is in a certain status. Adding internal comments should still be possible. I could...
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After setting up the SAML configuration for our Organization Jira Service Management, Logged in to Jira in incognito mode, upon giving email and it is taking the domain and It is showing as "INVALID ...
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how to block exe files on cloud requests
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- attachment
- block
- cloud
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"I am new to JSM and could not find anything that is 100% similar to my issue. I have created three custom fields. Fields 1 and 2 relate to date/time, and their format is (date/time[Time stamp]).&nb...
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Do you get a T-shirt for each Certificate or one only for the first one
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[Summary] last viewed is "after 4 second" output error [Steps] - Confluence> Analytics > Spece - "last viewed" check [Expected Results] "4 seconds ago" output [Actual Results] "after 4 ...
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Would like to know if the audit logs capture the extraction activity.
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I don't want to use "Request type" in the issues created in Jira Service Management. I don't see a way to remove it. In project settings, I've turned off "Service request management" but I'm not sur...
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Dear, We have a use case to access user properties thus show them in a field for reporting purposes. The use case every user logging his work will be showing several columns his location, department...
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Is it possible to create conditions like this: "If the helpdesk does not provide a response to the customer issue for more than 2 hours, then the ticket will be escalated to the manager (as watcher o...
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Hello, We want to get customer data on portal. For example, If user added his customer number, he should get his account numbers automatically. Kindly advise how to achieve same Thanks, ...
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We have not added clients in Jira service Management Project. When the emails are received via our support mail box. we have connected our support mail to Jira, so tickets are automatically created ...
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I want to move some issues from one Instance to another without effecting the Existing functionality
Hi, I want to move some issues from one Instance to another without effecting the Existing functionality. I have 2 instances which are Instance A and Instance B I have some 100 issues in Instance...
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We are taking another step forward in helping you manage your customers in JSM. We have created a dedicated product access role for Internal Customers. To recap, there are two types of customers in...
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