Community resources
Community resources
Community resources
Jira Service Management
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We just had to reinstall the OpsGenie plugin into our ServiceNow instances. Currently we have it activated in dev with the API key. When I try to generate an alert in OpsGenie from ServiceNow, I'm ge...
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We use jira service projects, we also use Atlassian Access to provision 'customers' (employees) to be able to open service requests. We added an organization of our domain so that users ...
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Hi, In Jira cloud can we get the information like who and when added whom to the Jira groups? if it is more then 6 months ago? As in Jira cloud Retention periods are 1/3/6 months in Audit log.
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Hello all, we recently changed our user email addresses within out Jira Cloud tenant, however after the change some of my users are not receiving Atlassian emails. Example notification emails that th...
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When exporting ticket data for reporting, a ticket that was raised as a P4 but moved up to a P1 will be logged as a P4, meaning that it will show as 1 less P1 ticket for the month - which obviously m...
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Hi, I have a scenario where some support request are managed in-house, but others we are reliant on a vendor/s in which case the flow of events are as follows: 1) Customer raise a request or agent ...
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Hello, I am looking for solution for this task: JIRA custom field displayed on customer portal displays list of items selected from Assets. Some items should be visible only if logged user belongs ...
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Hi, When the external user raised ticket via email requests, the team of Service Desk Team will getting notifications delayed. Please find the attached screenshots for your reference. Cou...
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Hello Team, How can we add bulk versions into a project without using Script Console and Manually. This for the On Premise not for Cloud. Any Suggestions will be helpful. Thanks,
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Hello Team, Do we have any instructions to add the bulk version in a project without using script runner or manually. This process required in on premise not in cloud. Please advise. Thank ...
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Hi Team, Please can you suggest Is there any other possible way of Adding bulk the versions in one project without using the Script Runner
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In my workflow post functions I do not see the Assets post function
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Hello All! We have a handful of Assets objects that appear when doing an Advanced Issue Search, but when we export to anything other than a CSV they appear blank. When exporting the CSV, we ge...
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Hello, We have some issues in our project that are not deleting. Due to this, our issue count is also increasing. I have tried it to delete from the admin as well but same result. I have also checke...
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I've been creating automations that copy JSM tickets to Jira Software (in case further development is needed). It works fine when the JSM project correspond to exactly 1 Jira Software project, but i...
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Hi, New to this and I'm trying to filter out the results of a lookupIssues in Automation, to only show tickets that contain certain status. So far, I've found that trying to stack 3 or...
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We have just migrated from server to cloud and are finishing up so post-migration mitigation when I found an issue with Assets that I am not sure is a deliberate loss of functionality or a bug. In t...
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Hi All, I have a csv extract of data from Service Now I am trying to import into JSM (CLoud) The majority of the imports work, but on the problem issues I am getting the following error.  ...
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How is it possible to create a project that an Org Admin cannot have access to read the content? eg. we create a project discussing confidential information which Org Admin should not be able to read...
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Hey All, Has anyone tried using multiple custom mailboxes with JSM Cloud? The article here says we can only integrate one custom mailbox. I have 5 mailbxes that needed to be integrated on a new s...
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Hi, i tried using "Hi, You moved {{issue.key}} to one of ready statuses but no time was logged, please log time on this task {{issue.url}}. {{issue.assignee.displayName}}" But on sla...
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Push the Service request workflow in Production
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Hi, When I use the following URL https://<company>.atlassian.net/rest/api/3/search?jql=key=<keyname>&expand=changelog & expand the change logs histories it contains all t...
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in Jira SM, can we trigger a customer satisfaction survey to our own email id to see how it works? If Yes, how can we do that?
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I am trying to set an option for people to approve tickets through email, I have the right automaton for it set but the issue is that is does not connect with the email given as an Email one for the ...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 7m ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST |