Community resources
Community resources
Community resources
Jira Service Management
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Hello team, I am about to make a migration between two projects , team manage, to a company manage project. I am concern about doing a bulk move or export import in regards to if the content of the ...
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We're about to go live with JSM for managing our support desk but there's one piece of functionality lacking out of the box that I can't find a solution to and I'm wondering what methods others have ...
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Hello JSM community, I currently have a super simple TEAM-OWNED (self-contained) JSM project with one request type. I initially created it without using the forms functionality. The issue creation i...
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I'm new to automation in Jira and need some help. I have an automation rule set up that runs on the first day of the month and then generates a number of Service Requests. As it stands now, th...
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We recently needed to reinstall Jira ServiceManagement We use the built-in OpenID SSO application to configure SSO for our instance However, after reinstalling, there is no option to use Op...
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I am using Jira DC rest API, I am trying to remove projectCategory from a Project without assign another projectCategory to it. In the cloud documentation, it is mentioned that for doing so we need ...
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15-Mar-23 We are migrating from server to the Data Center. What are the default plugins with the Data Center? Does Atlassian have a page with a list of default Data Center plugins? Thank you in adv...
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Hi, I have automation with multi- projects and I encounter the rule execution limit for my standard license. I know that converting to a single project has no rule execution limitation, but...
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...rl, headers=headers ) print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": "))) Now getting the below error... ERROR MESSAGE "GET", url, headers=h...
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Hi All, I was wondering if someone could help. When emails come through of a status change it appears with the name of someone who no longer works with the company and the normal jira email ad...
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Hello, I am asked to change the name of the JSM project. Is the name chane going to impact the existing ticket names/numbers? Thank you.
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Hi all, I would like to make a change in Team Managed Project. Currently, when we respond to customer automation changes ticket status and this is correct. The only thing that I am trying to chang...
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I have started using epics in JSM to keep issues organized. It is helpful to see child issues I'm looking for a similar way to show the client those child issues without having to type these in manua...
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Good day to all, I been searching for an answer to this issue. I need to set up outgoing mail. The regular SMTP process is not working, so I am trying to figure out OAuth. O...
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I am trying to hide email signature but getting stuck. Seems like I don't have that option. So far I followed the article titled Hide email signatures from the issue view and portals https://suppo...
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Dears. Iam using JSM datacenter version and I want to control editing certain filed EX: (Line manager) even from JSM agent after issue opened ?
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Good morning, I have a bitbucket account, I've been using it until yesterday, when I went to login today, I received the message: "YOU DO NOT HAVE PERMISSION TO ACCESS THIS CONTENT" "IT LOOKS LIKE YO...
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In Jira I am an Admin user. For a software project, I am not able to create a sprint from my backlog. The button ''create sprint'' is disabled. My user is already added to ''mana...
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Dear Atlassian community, Is it possible that we can allow Jira groups to be selected when setting up rules? For example, I select 20 names of people who can move a ticket fro...
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I need to run an automation on all issues that already exists
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Hi, I am trying to import objects from a CSV file. Most of the data is being imported as expected from the CSV file. However the objectType in question has an attribute of type "Confluence" and...
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Please do the needful
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Dears - I'm trying to login and suddenly I see the below message! what should I do to get my account back ??
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Good day everyone. Here goes, our business has multiple support departments that provides support to various clients for various services. We have our support team split into 2 te...
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Hi Everyone, JSM DC: Cascading issue on custom fields (cascading by scripting Scriptrunner) I am facing two issues while cascading through scriptrunner on 2 custom fields. customfiled B depe...
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Atlassian Community Events
| User | Count |
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| 40 | |
| 15 | |
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| 6 |
| Subject | Author | Posted |
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| 6 hours ago | ||
| 6 hours ago | ||
| Sunday | ||
| Tuesday | ||
| July 29, 2025 10:24 AM PDT |