Community resources
Community resources
Community resources
Jira Service Management
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I have an automation rule to create a ticket on the 10th and 25th of each month. This works without issue. If the 10th or the 25th of the month falls on a Saturday or Sunday, I need the rule to fire...
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Summary The "VIP flag" allows identifying certain users as VIPs to tell the Service Desk Agents that the user should get special treatment. Cause The Feature Request below was raised for ...
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We are deploying our application on top of a shared Kubernetes based infrastructure. It sends alerts into OpsGenie via Prometheus and we have no control over thresholds etc. We are having to maintai...
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Hi, We have two different instances of cloud. Now my requirement is i want to copy the project from one instance to another instance of cloud, without removing the data from Destination ins...
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Dear community, We have a phone-number from OpsGenie, we've set this up to ring 120 seconds. The problem we're having is that when someone calls this number, the call automatically ends after 1 min...
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Hi community, in Jira version 9.4 with Jira Service Management 5.4, the shortcut "m" for opening the comment dialog works only in the projects without Jira Service Management. Also the link addit...
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Hello everyone, I would like to know about KPI Report application. I have reviewed many applications but i need to know about one function which need to our organization. In KPI Report app i need ...
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Hoje utilizamos o JIRA SOFTWARE Free e gostaria de migrar os dados para JIRA SERVICE, como devemos proceder ?
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I want to send email to all people who is in the project customers,when my company has any new information. I tried to select "All customers involved", but it doesn't work for me.(p1) At first I th...
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I am trying to figure out a problem that a few of our clients have been having with their customer portal. One example: There are around 30 knowledge-based articles showing on the main page o...
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Hi, We're using Jira Service Management for our customer support. I want to hide the assignee name when customer notify via e-mail(already done) or portal access. Customers shouldnt see the ...
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Dear Sir/Madam As per subject, the column "due" or "SLA due date" were displaying nothing, please advise on how can we configure it. Regards Ken
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Guys and girls! I have a question.. Any of you have any experience in getting data out of the assets REST API? I am looking for the smartest/best approach to parse the data from the different...
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Problem: I have a couple automations in a JSM project that create a task and then add subtasks to that most recently created issue. I am receiving the following error: Create s...
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Hi, I'm managing a SAAS operations team in a company that grew through acquisition. We are trying to consolidate our tools, and historically we had one monitoring tool for one SAAS application ...
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I read in another post that indicated if there is a link between Jira Service and the Confluence space of the same name that external customers who are registered within the same space will be able t...
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Hello! The situation is that an external user, JIRA, notifies us when we have new personnel, and this person adds the direct boss in a field called “manager”. Once this is sent, I created a manual ...
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Hi, I am looking to create a feature suggestion for Jira Service Management (Cloud) in the public issue tracker (https://jira.atlassian.com/browse/JSDCLOUD) but the JSM Cloud project is not shown i...
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I'm running automation on my service project which will clone requests to our Engineering Project. There are currently two ways of raising a request. One is through our portal filling out a form, an...
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Hello, I'm attempting to set up an automation that adds a link to a custom field "LINK" when another custom field "CustomOrg" is updated. The link would only be visible internally to customer ...
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I have a small handful of users on a project, that want to see tickets created by their department, without the use of orgs. they dont want to use orgs because it gives anyone in that org visibility ...
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Setting up attributes in an object I see the "status" type. It is prepopulated with 7 type values (action needed, active, closed, etc). Can these be changed? And if so, what are the...
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SUMMARY OK: Customer X can see issue Y in the Portal because X is listed as an approver and issue Y is waiting on X's approval. Issue Y appears in their Requests list, and if X clicks on issu...
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Hi Community. One of my team member asked if Agents are able to change the Customer (i.e. the Reporter of the issue) on an already created JSM issue. In this use case, the Customer does have a Jira...
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I'm a bit confused by some fields are modifiable after an incident is closed and some aren't. For example, you can modify the P level or incident time, you can write a postmortem, but you can't remov...
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