Jira Service Management

default priority on the tickets are set as Medium P2 but it should not

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, What are differences between managing IT services in ITSM template and as an object in Insight? What are advantages and disadvantages of both solutions? 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hallo I need some help here. We in out company have at Jira site, where we get our IT tickets in, both from inside the company and outside the company. It is working fine, but the customer's admin...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

few tickets raised as email requests are breaching first response even after the comments were put

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Can we change the SLA name? By default i see 4 sla metrics in the drop down while i select a add SLA. I would like to add a new name other that these 4. Please suggest how i can do that.  

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I want to edit the request on the JSM portal. Please suggest.

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

When creating a new project in Jira Cloud, there is no "workflows" button listed under "Project settings" tab. Other legacy projects do have this button displayed.   Has something changed in t...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm new and trying to explore JSM. I can't change the status and assignee. I'm confused because I'm using an admin account. I also tried to update the Permission settings manually. Do you guys ha...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have tried adding this syntax,  "Hi {{reporter.displayName}} {{participant.displayName}} Just wanted you to know that, the issue status have been moved to Done." but the only name displayed...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Does anyone know if you can embed a custom field into the summary field after the request is made?   example  project request = summary  plus project cost code  hit submit&nb...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello Everyone. Does anyone have experience of exporting ticket data from Request Tracker (RT) and importing that into a JSM project? I have exported the data from RT, it comes as a .tsv,file and t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I want to hide the Create option for particular users. Is it possible to hide the Create button in Jira software without editing permissions?

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

In Jira Service Management Portal, the Request view list shows is created by me, Approvals and "All". In "All", requests do not show approval requests. Please help me with how to add Approvals Reques...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

...ssue's Request Type. { "size": 0, "start": 0, "limit": 50, "isLastPage": true, "_links": { "self": "https://siteName.atlassian.net/rest/servicedeskapi/servicedesk/15/requesttype?searchQuery=", "b...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi all!  I wanna know if someone has troubles trying to access Who is on-call view using the Opsgenie App on Iphone. It´s trying yo load the page, but it never ends. Thanks for the help!

• Question
• cloud
• opsgenie

Hello,   First off I must say that I am no Jira expert in the least, so please bear with me.  An employee who was our Jira admin left the company and had set up an automation rule that wo...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Based on components and region, I need to assign different set of approval groups. Eg: If an issue is in Status A, assign Approval group A If an issue transitions to Status B, assign Approval group...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I'm trying to create an Automation that looks at a custom Assets field, put those values into {{lookupObjects}} and then populate a second field with references from the lookup. Here's what I have ...

• Question
• cloud
• insight
• jira-service-management
• jira-service-management-cloud

I have a service desk configuration set up functionally with email requests.   I am attempting to get the system email request working without it requiring an account.   Whe...

• Question
• email
• jira-service-desk
• jira-service-management
• user-management

  Hi, I am trying to create ticket and fill fields according to this data. i want to use "hire date" and "last name" . i tried few smart values but not working  {{webhookData.employees.La...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am looking for documentation/videos on how to leverage our Grafana instance 

• Question
• cloud
• opsgenie

I am currently trying to make an automation workflow where when I create an Epic with certain conditions, it will automatically generate a set of stories for it and carry over various fields. One ...

• Question
• automation
• cloud
• jira-service-management
• jira-service-management-cloud

Hi community,   We migrated Jira Service Management and Jira Software to Cloud.  Jira Misc Workflow Extension had been used. And we migrated apps to Cloud succesfully. Now, no-one ...

• Question
• cloud
• cloud-migration
• jira-service-management
• jira-service-management-cloud

Suggest me an add-on to download the report on the JSM portal. 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am trying to create the following automation. Ticket to be allocated automatically to person 'A' if current assignee changes ticket status to 'escalated'. Example - issuetype = 'IT Help' alr...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud