Community resources
Community resources
Community resources
Jira Service Management
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I was trying to create a filter to display non-SLA tickets without a due date. Can you please help me with the correct JQL Query? Thanks, Lorraine
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I would like the closure of an incident to close all alerts associated/generated by the incident. Please let me know how to do that.
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I am trying to add a condition to my change workflow to prevent an issue from moving forward in the flow if the planned implementation start time is in the past. The specific scenario I am tryi...
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I am following these instructions for getting OpsGenie to publish to an SNS topic: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-outgoing-amazon-sns/. But I can't figure o...
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Hi Community!! So I have a Form that I made into a request type so internal customers can submit requests. When trying to tie conditions to the newly created form, the fields don't show ...
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A customer would like an export of all of their tickets. I cannot find a way of doing so out of the box that excludes internal comments. Is this possible? Doing so with attachments wo...
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Hello, Does anyone know of a way to either filter or hide external comments on an active ticket? During some of our troubleshooting steps, there may be dozens of comments between an employee a...
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Hello! In our Jira Service Management Project there is an automation rule to send an email when a request is created. I have used smart values to add specific information from the issue to the...
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Hello Jira Community!! I have created a new "request type" based on a newly created form. I now need to create several automation rules based on different conditions. I tried to te...
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Trying to understand how the AQL scope works. Currently I have assets with the attribute Owner, this is an object attribute referencing to an employee object. My employee object has a User attr...
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Scenario: I want to set up an automation to unlink a chat (MS Teams) thread from an issue when the issue is transitioned to Closed. Are the following possible? Check for the condition (...
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I currently get email notifications when a customer adds a comment to a ticket. But I do not get notifications when a customer attaches a file to a ticket. Please help.
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Hi Community, i tried to find a custom field like an "Issue picker" but that dont exists actualy. I have a case there someone creates a ticket and fill in a custom field a correkt Ticketnumber from ...
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Hi, I need to create a WBS several times. Its the same process which have the same activities with the same duration. This process are going to happen 150 times. This is posible?&nb...
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Hola Team buenos dias, se puede eliminar la opcion para que ciertos roles sean los unicos que tengan permitida la opcion de editar los comentarios en Jira ?
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Hello all, I was wondering if I'm able to assign staff to become participants depending on the answers given in the request type form?
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Hello all, I'm just editing our new request type forms and looking for some extra functionality. I was wondering if JIRA is able to handle dependent questions? Such as hiding a question/tex...
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We have a Project set up in Jira Service Management containing four organisations, with approximately 150-300 users set up in each one. Is there a way of extracting a list of the customers to CSV/Ex...
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Scenario: I have 2 projects, A customer facing project where I can create organisations and display the organisation in the ticket An internal project Query: When th...
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I am trying to remove some of the demo users in any request requiring management approval. The names below are not found in admin user management and should not show up in the user picker template. I...
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Hi! We currently are working with a Jira Service Project and a Knowledge base for our customers. We have a few questions about both and hope someone can elaborate or help us out :) 1. Withi...
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I'm looking for assistance in getting a dashboard gadget to display which 1st & 2nd level engineers are on-site (on a daily basis). We currently use a placeholder ticket to assign the shift...
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Hi team, I have a custom cascading field and it has 100's of parent and child values. Now I have to create a context for a specific project. Is there any easy way to achieve this?
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I want to retrieve information about assets stored in Jira with the API. How would I for example get all assets in a certain of a certain object type?
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Hi, I am testing out receiving email notifications from JIRA Cloud when a new issue is created, but I am not receiving the email itself. I receive emails if the issue us updated or assigned, but no...
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Atlassian Community Events
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| 14 | |
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| Subject | Author | Posted |
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| 40m ago | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |