Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have the following use case: Jira Service Management (Insight) will be used as our inventory tool. So there will be a lot of mobile phones (objects) with their IMEI in the desired object type...
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I'm struggling to get assets from Jira Service Management Cloud over REST API Please help out to find documentation with some examples. Example from Jira webpage (https://developer.atlassian.c...
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Everytime I try to add a code comment with // or */ .....*/ I got: Error while parsing additional fields. Not valid JSON. Anyone knows how to add comments here? In au...
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Hi, Can someone please suggest if I can use configuration manager to copy a Service management project configuration from one Jira instance to another? Thank you!
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How to unregister/unmount specific API key in Microsoft Teams V2 integration
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Salve, vorrei capire come installare gli agent sui vari client e farli puntare alla console di gestione del servizio principale in modo da ricevere tutto nella sezione asset
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Hey Atlassian Community, We want to talk to you about the concepts and prototypes we have been working on for future of Service Level Agreements (SLAs) in Jira Service Management. We are spe...
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I have an open request queue, and also a total request queue. I want to be able to include all requests, including "to do", "in progress" and "resolved" in the queue. Can anyone help this new ...
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Hi All, Please let me know if the AssetIT - IT Asset Management for JIRA is a plugin which can be installed in our JIRA Service Management or is it a completely separate from JIRA Servi...
- Question
- jira-service-desk-cloud
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It is my pleasure to announce that we are officially broadening the scope of Data Residency in Jira Service Management. Our teams have been working hard to close gaps and limitations associated with ...
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Hi, I have created custom issue types, workflows, custom fields for issue types for a Service Management project in test instance. Now I want to migrate the project from test to production(cloud to...
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We had some concerns we would like to address before enabling SSO in Data Center. We are currently using Crowd AD sync to pull in users from Active Directory. When we go to setup OKTA SSO what kinds ...
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Recently we faced an issue when all of our alerts stopped being sent to our OEC instances for further processing. After some investigation we noticed that data is being sent to OEC instances...
- Question
- connector
- escalation
- opsgenie
- schedule
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Trying to get the opsgenie webhook following these instructions https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-new-relic-alerts-new/ Testing the notification isn't yiel...
- Question
- opsgenie
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I see how to add new references to the schema but do not see the ability to edit the reference between objects.
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Hi All, Looking for Bar code or QR code scanner which can update the asset details in AssetIT - IT Assets Management for JIRA or scan the code to track/assign/ return the asset and update ac...
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Hey guys i could not find anything to support the automation of creating a chat channel as soon as a new incident is reported using Microsoft Teams or Slack. Regards He...
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We have a customer Assets field. Filter Issue Scope (IQL) = Organization.Customers = ${reporter} limits objects presented to the external customer in the portal to only th...
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Hi all!! First of all let me say that I have seen similar questions but I have not seen the answer to mine if you find this topic please feel free to delete this question and direct me to...
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Hola, Poseo el siguiente inconveniente, Lo usuarios Service Desk Team no estan pudiendo visualizar el email del campo Informador en las incidencias Con mi usuario de Admin Global, si lo puedo ver ...
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Has anyone had to do this before? We need to link a team with a different name in ops genie to a team in service now so we can segment who is in that group. We want the same functionality as normal t...
- Question
- cloud
- opsgenie
- servicenow
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Hello - We set up a sandbox instance of Jira service management and I am testing to confirm that notifications are working from it, so tI can then start testing automated messaging. The notification ...
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Hi everyone, I wanted to create a service user and give him an access to SLAs reports into a dashboard. My problem is that I have to give him a read-only access to the SLA reports, but I can'...
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Hi I would like my team to be on-call, in rotation, from Monday 9AM until Wednesday 12PM, with the new on-caller starting Wednesday 12PM until Friday 4PM. I don't believe this can be done currently...
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I am using the Device42 for Jira Service Management Assets addon on Jira. The problem I am facing is the Sync tab is not loading anything. I have configured the app as directed in the video present&...
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |