Community resources
Community resources
Community resources
Jira Service Management
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From this morning, I can not create ticket . when clicking on Create button, it does not response. Have tried Incognito mode and clear cache, disable all extensions but nothing works :( Pls he...
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Hi all, I've followed this page thoroughly, https://support.atlassian.com/jira-service-management-cloud/docs/allow-anyone-to-view-knowledge-base-articles/ to enable anonymous access on my knowl...
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How can I get a box/prompt to appear in the Portal when an approver declines a request so that they are prompted to add a comment? I need to provide feedback to the reporter about why their request ...
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I am unable to see Insight or Asset for my one atlassian page - Projects - Jira (atlassian.net) It was there a week back or so and now its not there anymore. Please can you assist me in ...
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I wanted to know if we suggest Asset Discovery, is this something that is supported by atlassian? There has been discussion where its told that asset discovery add on will not have any further patch...
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POST /rest/servicedeskapi/request with error sd.request.create.error.failed.msg (HTTP Status Code: 4
Did anyone have this error message? I am trying to POST a request using the API, adjusted the payload with all the required fields but I am still getting this error and have no idea of what ...
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Hello all , How I can customize the QUEUE for single user in the same project and this queue doesn't shows to other agents in the same project.
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I am trying to log in to the GitLab site but it says gitlab.com is blocked.
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Hi, I am using the Jira service desk server, I am using API to invite users to my project, when I do that, one email is sent to customers by the below content, how can I customize it? Hi, ...
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Hi all, We wanted to have a backup of all our KBs in Confluence. I know that I could export a page to either Word or PDF. But that is one page at a time. We have almost 300 pages that we want to exp...
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In our workflow we have a transition called "Ship product". During this transition an email is sent to our shipping location that has instructions on how to ship a requested product. Included in that...
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Hi Friends, I am new to groovy scripting and need your help to learn I need to create a Listener to send an custom email when following 2 condition is met 1. when custom field with field type (si...
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steps to migrate jira service management from data center to cloud in excel format
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Hi, I know that in your Knowledge base settings in a service project in JSM you can filter which article(s) are shown on the portal by enabling suggestion and restricting articles based on labels. ...
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We use Jira Asset Management and have a [Unit] object with an Attribute that we have configured with the "Organization". When requestors submit a new ticket, the [Unit] Asset field is on the re...
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How do I export in csv and have result look the same as it does in the ticket. The ticket shows xx hours xx min. An example- when it exports it shows as =-46:77. I want it shown in ...
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In Opsgenie, in Teams > {{teamname}} > Integrations, I added Mattermost and alerts are appearing in our company's Mattermost instance. So far so good. The messages that appear are miss...
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- cloud
- integrations
- mattermost
- opsgenie
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I am working on a proof-of-concept solution for doing incoming call routing in Opsgenie. As a trial, I created an Incoming Call integration and turned on "Use your own Twilio number" and trialed the ...
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Hi Community!! Wondering if you have any suggestions for this. We would like to put an announcement on our Jira portal login screen when we are experiencing a showstopper issue. How do you do this...
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Hi, I am trying to create an automation based on a queue. I am typing the following in JQL lookup 'project = ISD AND labels in "queue96"', however it doesn't see the word "queue". Is anybody aware...
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On Jira service Management, we are two users with the role "Organization Administrator" and I do not have access to my colleague's project and therefore I cannot work on it and modify the portal.
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Hello Community! I am wondering if you have any experience with migrating form DC/Server to Cloud hosting that includes jira apps migration? I am especially interested in JSM connected apps. I've f...
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Hi community, I have such question. Is there any way to automatically get some information from email request send by cusotmer. For example customer always use the same template to send request t...
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Are you able to set specific formatting for number only fields in Jira cloud? For example, we'd like to be able to format custom fields created for phone number, Tax ID and NPI. For these fiel...
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| July 29, 2025 5:22 PM PDT | ||
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