Community resources
Community resources
Community resources
Jira Service Management
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As a JIRA administrator we create a new user in JIRA & share username and password with them. As soon as the user login for the first time with their credentials can it be possible to add a ...
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Hi, I have multiple filters/searches created that display all tickets created/resolved over a specific timeframe. I can create graphics to show the number of tickets per engineers create...
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I'm trying to find a way to produce a report direct in Jira of the number of tickets in a set status at a certain point in time on a weekly basis. Currently im using the following JQL to...
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Hi, I have one user that does not receive email notifications. His personal settings are set to receive email updates, and the notification helper tells us that the user should be able to see commen...
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at the moment we have a customer service portal, where customers can read up about different aspects of our product in articles. We want to make it a more interactive experience, potentially by using...
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I want to create a automation that comments a date in the format 'Add a date using a calendar'.
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Hi folks, I'm Rishabh, one of the Product Managers on Jira Service Management(JSM). I would love to interact with you over a zoom call and understand your requirements for Reporting & Analyti...
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Have upgraded til Cloud from server: I had a search for issues, that is repeating issueFunction in linkedIssuesOf("", Clones) - this is not working any more. How do I search for issu...
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Hi, Can some one will help me out how to check the Issue Id for the issue. Please provide me the steps to navigate the same. Thanks,
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Hi Team, I am new to opsgenie, I want to connect multiple teams from the same kapacitor for alert generation. But for now I can connect only one Team api key with kapacitor through chronograf. can a...
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Hey all! Wondering how I would go about having an SNS Topic when triggered to send to Jira and create a ticket? This is for AWS scheduled Instance notifications like retirement. I have a SNS curr...
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I've been tasked with creating a backup solution for Jira Service managment, Confluence and BitBucket cloud. I have very little experience with any of these things, yet here we are. I've skimm...
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Hi all, I want to display the assets on a form in a drop down box for a user selected from an Assets Object drop down on the portal. This works fine for when the assets to display are for the repor...
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Hello, We have Jira and JSM. I have my IT team desiring to provide leadership Incident Notifications, listed as users, so they can be notified when outages occur and be included in tickets.&nb...
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I can't enable de JSM widget. I get this error page: i've already checked that Clients can send tickets without login and the project permissions: I have these permissions...
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Es posible limitar la visibilidad de las colas de tickets, por ejemplo Cola de Soporte: Solo puedan ver los miembros del equipo Soporte. Cola de Seguridad: Solo puedan ver los miembros del equipo S...
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We need to create and track Service Manager issue on Jira Cloud as well. What we need is: 1) When new issue is submitted, create a new ticket in JSM (Jira Service Manager) as well as linked task/sto...
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Existe alguma forma de transformar um "projeto gerenciado por uma equipe" em um "projeto gerenciado por uma empresa"? Existe alguma forma de criar um novo projeto e "clonar" as tarefas do antigo? ...
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I created an Insight field and am trying to filter only the current user's equipment in the field. When I try "User = currentUser()", nothing comes up. currentUser doesn't even autofill or show up as...
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Hello! We have employee A through G and our on-call runs concurrently with the shifts starting on Monday at 9am and Friday at 9am. We have a rotation for the weekdays and one for the weekend, howeve...
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Hi! I'm an analytics engineer, trying to set up a data integration from Jira using the Stitch data movement tool. (Documentation for their Jira integration is here). I'm using a Jira service a...
453 views 0 1 Deleted user March 2, 2023 -
Hello! I am trying to create an automation but am having difficulty. Custom field: Where will this be used? Selections for custom field: Organic, Paid Situation: When selections change fo...
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I would like to create multiple organisations in Jira Cloud via REST API. Is this possible? I can create one organisation per REST API call, but I would like to create multiple organisations in one ...
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I have set up an integration with Azure and Opsgenie. My alerts contain a custom property "responderId" that I'd like to use to populate the responder field of the generated alerts. Howev...
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- opsgenie
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I have created a new project, set customer permissions, integrated with slack channels, but when I go to create a request using the ticket emoji, the new project + request types do not show in slack....
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