Community resources
Community resources
Jira Service Management
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Hi, I'm trying to add the reporter's email inside the description field of an issue. Unfortunately, adding the reporter's email erases the previous content written by the reporter inside the des...
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I've managed to find "Project Settings" > "Forms" I've created custom checklist forms for onboarding. They're already created but I don't know how to link them to the Employee onboarding ti...
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Currently, my companies Jira projects automatically use the 'Default scheme' for permissions. However, this scheme grants excessive access to various groups, such as 'Any logged in user,' allowing th...
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This article is meant to help customers in the pre-purchasing phase determine whether the Standard or Enterprise plan will be a better fit for their needs. The key difference between Standard and E...
- Article
- opsgenie
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I am incorporating Topics into our service desk portal for quick access to key knowledge base articles. Each topic is labeled and in a optimal layout, but the section has the header Topics. ...
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I have created a mail server for my project where any email it receives is automatically turned into a task. I want Jira to reply to the sender with a link to the ticket that is created. How can I do...
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Hi Ppl, I would like to know, how to move the emails which have a specific subject to a different folder directly from the open items. For example, There is an automated report which was scheduled fo...
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Hola que tal? Necesito hacer una consulta, estoy utilizando la plataforma en cuestión. Tengo un formulario que recibe incidencias y este formulario puede ser editado por un administrador. H...
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I made a custom field called "Helpdesk Ticket Priority" which is a dropdown picker. I associated it with the screens I wanted and make sure it appears in my request types. When I set the field to re...
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Hello all, I have created a new project (Team-managed service management). Because I'm in need to create a project with a drop list menu to make it easier for our users. But I'm blocked beca...
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How to give user-access below URL? https:/test.atlassian.net/jira/projects As a primary admin, I already given user access but still not able to get project access.
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Hello, I've created several organizations for reporting purposes. i.e. Information Technology with several users within the org. When the emailed service request come in, it automatically will show ...
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Olá, Pessoal! Durante uma tentativa de filtragem (seja pela interface ou pelo JQL), não consigo concluir tal filtro devido ao erro: "O Jira Server foi conectado, mas retornou uma resposta de er...
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Hi Team, I want to add the fields on the below screen (the screen i am getting while moving the ticket from one state to another). How can i do it?
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Hi there, I was wondering if there is a way yet to modify the alignment of the widget upon creation? I found this post from several years ago and it seems it must be done manually. However...
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If you accidentally delete the assets object schema, or you just want to revert some changes or backup an older version of the schema, currently there is no native functionality to do this. Our newl...
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Hello, I'm trying to export support tickets information into google sheet. Everything looks good except that the field resolutiondate is empty for all tickets. I'm exporting 25 f...
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Hi, I know that Labels are not the best way to be used to display a list of issues, but it's widely used. I would like to create a wiki markup formula for a field in my Structure that would sh...
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How are you able to transition an issue that requires a validation Time Spent within Automation. My JSON skills aren't great but am trying. Picked a few examples from Advanced field editin...
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The tickets are not showing up in the filter search however, when I look at the scrum board it's not there. The ticket type is task and it has it's own workflow. They are not showing up ...
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sound profane... I want to set the summary of a new ticket filled with the content of two custom fields. I already created the automation, condition established. But when I tr...
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Hello, I'm using the Discovery tool to import data into Jira Asset. I'm wondering how many files will Discovery import within one synchronization since I haven't found any configuration to change th...
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We wanted to migrate to JIRA from service now. Please assist us in this matter
- Question
- jira-service-management
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I have allowed my customers to submit a jira ticket without logging into Jira using my Project Customer Portal. But along with my Project Portal , user is able to see other project portals on the Hel...
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Hi all. So we have JSM request with form attached to it. And we want to link existing form fields to custom jira fields, so we can properly get data from it. Problem is: when we link form field to j...
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |