How to use Informations from "Organisations" in a Ticket

[stefan.waibel]

Hi all,

since a few weeks there is the new option to add information's to Organizations and customers.

We have now informations in there like customer dayrates which I would like to use in tickets for calculation.

Has anyone a solution to copy a value from the "organization" into a custom field in a ticket via automation?

BR Stefan

[Ste Wright]

Hi @stefan.waibel 

Can you provide a screenshot of where you're seeing this information in Organization / Customer settings?

Ste

[stefan.waibel]

[stefan.waibel]

Any ideas?

[Ste Wright]

Hi @stefan.waibel 

It doesn't look like it's directly available as a smart value - but, you can access some information using the API and web requests from an automation rule

See an example here: https://confluence.atlassian.com/jirakb/how-to-use-jsm-customer-s-organization-information-in-automation-rules-1115679210.html

Ste