In service management can't see the client status and client reporter field in the ticket. Is there any setting to enable it?
Hi @Gayathri Raj
Could you provide a screenshot of what you're seeing in the Agent view?
Ste
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Hi @Ste Wright
Above have Screenshot for Ticket creation in JSM. I am using free trial Jira, Maybe that cause unable to see those fields.
Status and Reporter are visible on these screenshots - what are the customer values for this?
Could you show what's shown on the customer screen for comparison?
Are you working as a agent in JSM?
Yes am user(agent) role in JSm
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