Community resources
Community resources
Community resources
Jira Service Management
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Hello Jira Community, We are using Jira Service Management Cloud, with Service Desk (SD), Change Management (CM) and Problem Management features enabled. Recently, we decided to separate SD, CM &am...
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Similar to created vs resolved report, I would like to see how long it takes for tickets to be closed in a certain time period. For example, I want to see: x amount of tickets were closed within a...
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Dears, Is there any add-on other than Active Directory Attributes Sync that I can use for getting the line manager from active dirctory ? BR,
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I have created a new Workflow that is currently "inactive" and assigned Scheme to the workflow. Now in the Service desk project. I would like to replace the exiting workflow with the new workflow. W...
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I am trying to create a filter for one of our teams to capture any tickets opened by the group and when I enter everyone needed into the requestor field it throws an error and won't create. I have a ...
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Checking to see if there is away to complete issues at one time in Jira Server - JSM projects. Customer would like to perform these steps within the Queue. Thank you
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I have 3 users and 2 issue type , the queues shows all issue type requests for all 3 users what I want is the queue show only the first issue type requests for the the first user and this user...
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I am working on our change management workflow in Jira Service Managment and would like to have an approver step where the approver is automatically set based on the assignee's manager. Currently we ...
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Dear community, I'm trying to build filter for searching all issues with label "Potential_problem" and "Known_problem" and sort / group them by the custom filed "Business Application" Name whi...
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Bonjour, J'aimerai bien copier une liste en cascade d'un tâche dans une sous-tâche mais je ne trouve pas mon champ dans le dropdown des champs personnalisés dans automation. Auriez vo...
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Hi All, I am using automation for an onboarding process, and one of my custom fields is employee start date. in the automation I call on the field using {{issue.employee start date}}, and when the e...
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customer still has access to past requests. We are "retiring" an existing portal. If i remove the service desk customer from the Browse permissions, the portal is not visible to the customer, ...
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Hi, Can some will help is there any limitations for Jira Automation email notifications. Please help me out on the same. Thanks
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I would like to copy a structure and form of existent Request type and copy project workflow to a New project to modify it just a bit after to work for another partner. The project I want to clone it...
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Hi, I am able to create incident using API value through postman but I'm unable to pass asset/CI value through postman. Is there any way to pass Asset/Ci value Jira at the time of incident cr...
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Hello, I got a problem using AQL, while searching for anyAttributes="xyz". If the AQL contains an expression like &, i get an error that the syntax isn't correct, like "x & y" Do...
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How to give access to customers so that he/she can access all the change requests under that project. Currently when the access is provided they are able to access the requests only raised by them.
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When a new alert is created and I want another team's help, how can I trigger it with slack? so the current on-call of this team will also get a notification from Opsgenie to join and help this inci...
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I want to see the exact dates, in the history section of a Jira ticket. However, for some changes it shows me "last month ago" and for some it shows me "4 days ago" and these changes are done on the ...
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Can we restrict the access for some fields for customers in jira support portal which is same for internal user also? I have created one support portal for internal and external users so when portal...
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How to create automation to validate an attribute of an Asset and send an email. I found Lookup Objects concepts in internet it is related to cloud only I guess... what about the data center versions...
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Hi, even if Hebrew is not supported, is it possible to get service requests written in Hebrew, received by email? Thanks
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Hello Atlassian community I am trying to make the request type "Intern opgave" the default request type for the issue type "Task". As seen in the attached images, i've created the new reques...
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Hi Team, I am trying to create test alert in Opsgenie. I've filled all the required fields. When I click on create. It gives me an disable icon and nothing pops up later. Is it because of the subscr...
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- opsgenie
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Hello Atlassian community. we do not wish for everyone from the same @domain to be grouped into the same organization in jira. At the moment we remove a customer from an organization gr...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |