Community resources
Community resources
Jira Service Management
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Hi, Our team uses Opsgenie and OEC with local scripts for processing alerts. For the best experience and better understanding of processes, we want to know how the connection between OEC and Opsgeni...
- Question
- opsgenie
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I want to know how can we write an automation rule to automate the process of creating zoom meeting for an incident with high priority. How can we achieve it?
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Hi I am trying to add single user field to a forms and in "LINKED JIRA FIELD" I have selected reported when I try to preview the form, I am unable to see any users within the single user fie...
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If I invite my end users means they are getting the emails for signup in Jira. Please check this issue ASAP
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https://cbteamsupport.atlassian.net/ Has communication been stopped? Can an official answer?
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Wanted to assign one LIT to Shivendra Singh. His name is not showing while assigning lit to him. His name is on the RUN 5 team group in Jira work Management.
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Hello Atlassian Community, I have created a web request where a ticket is created in Freshdesk using Jira automation. I would like to add a comment on Jira ticket when the rule successfully runs. ...
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In Jira Service Management Portal, the Request view list shows is created by me, Approvals and "All". In "All", requests do not show approval requests. Please help me with how to add Approvals Reques...
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Is anyone else's service desk teams suffering from the removal of Approvals from the Comments Activity section? I understand and agree with the decision to make a dedicated Approvals tab, but ...
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how to create a filter to count recategorized cards Example: a card is opened for my service catalog and I have to recategorize it for another catalog to attend, how can I quantify these items
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Hi, I created a automation rule with the following items : Manual trigger. Send email : Added the recipients. Summary : {{issue.key}} / {{issue.summary}} Content : {{issue.key}} / {{...
- Question
- cloud
- jira-service-management-cloud
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JSM is a newer product for my organization, and some changes are more challenging to adjust to than others. The big one we are struggling with is meeting the SLA for Time to first response. After som...
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The issues described here: https://jira.atlassian.com/browse/JRACLOUD-77721 and https://jira.atlassian.com/browse/JSDCLOUD-11376 are still occurring, but since they are closed as resolved I'm no...
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I have searched for this and am unable to find something as simple as how to insert a line feed within a response in ScriptRunner Console. Can anyone please advise me on how to accomplish this? I am...
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We've created a form with custom fields that automatically submits an issue, and then we break down the form into sub-tasks. I'm aware that the issue layout would be able to display the name of the c...
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I'm coming at my wit's end here. I have an automation set up to look at one Asset custom field (Impacted Configuration Items), and collect in a lookup Action. From that action, I want to view the...
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Is it possible to create a dashboard with multiple project of all teams, I want to have this to enable the anyone that wants to see what is going out for release to just click on the dashboard. I nee...
- Question
- jira-service-desk
- jira-service-management
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Hi, I reached out a few months ago regarding importing. We currently use Sortly for inventory tracking and Im not the biggest fan. I would like to incorporate IT tracking with our workflows in Jir...
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We just had to reinstall the OpsGenie plugin into our ServiceNow instances. Currently we have it activated in dev with the API key. When I try to generate an alert in OpsGenie from ServiceNow, I'm ge...
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We use jira service projects, we also use Atlassian Access to provision 'customers' (employees) to be able to open service requests. We added an organization of our domain so that users ...
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Hi, In Jira cloud can we get the information like who and when added whom to the Jira groups? if it is more then 6 months ago? As in Jira cloud Retention periods are 1/3/6 months in Audit log.
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Hello all, we recently changed our user email addresses within out Jira Cloud tenant, however after the change some of my users are not receiving Atlassian emails. Example notification emails that th...
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When exporting ticket data for reporting, a ticket that was raised as a P4 but moved up to a P1 will be logged as a P4, meaning that it will show as 1 less P1 ticket for the month - which obviously m...
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Hi, I have a scenario where some support request are managed in-house, but others we are reliant on a vendor/s in which case the flow of events are as follows: 1) Customer raise a request or agent ...
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Hello, I am looking for solution for this task: JIRA custom field displayed on customer portal displays list of items selected from Assets. Some items should be visible only if logged user belongs ...
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| September 9, 2025 11:40 AM PDT | ||
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